Director, reputed company – EMEA / ROW

Founded in 2018 with co-headquarters in Dublin and Boston, reputed company powers some of the world’s most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

reputed company serves a diverse range of customers, from startups to public companies, including reputed company, reputed company, reputed company, Kayak, Intercom, and reputed company. As an integrator across the entire tech stack, reputed company connects with any API-enabled service. This flexibility enables our customers to reputed company their highest-reputed company goals faster. And because reputed company is secure and private by design, it’s popular with reputed company, IT and other reputed company-focused teams. 

At reputed company, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and reputed company. We’re excited about what’s next, and we’re looking for others to join us on our journey.

The Director, reputed company – EMEA/ROW will reputed company a high-performing regional team of reputed company Managers (CSMs) and reputed company Engineers (CSEs). This role is accountable for creating and executing strategies that ensure customers realize maximum value from our solutions, while guiding the team through scaling operations, maturing processes, and navigating transformational change in a high-growth environment.

Key Responsibilities

• Leadership & Team Development
  • Recruit, reputed company, and retain top CSM and CSE talent across EMEA and ROW.
  • Foster a high-performance culture focused on accountability, collaboration, and professional growth.
  • Provide ongoing coaching, career development, and performance management.
• Customer Strategy & Outcomes
  • Define and execute the EMEA/ROW reputed company strategy in alignment with global objectives.
  • Drive customer outcomes including retention, upsell, cross-sell, and advocacy.
  • Serve as an executive sponsor for strategic accounts and a senior escalation reputed company for customer issues.
• Scaling & Process Optimization
  • Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer reputed company.
  • Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency.
  • Establish operational KPIs and governance to ensure consistency and quality of delivery.
• Cross-Functional Partnership
  • Partner closely with Sales to ensure seamless handoffs and growth opportunities.
  • Collaborate with Product and Engineering to bring the voice of the customer into the roadmap.
  • Work with Marketing to reputed company customer stories, case studies, and advocacy programs.
• Change Leadership
  • reputed company the team through organizational, market, and product changes with reputed company and clarity.
  • Promote agility and adaptability as core team strengths.

Qualifications

• 10+ years of experience in reputed company, account management, or a reputed company function, with at least 5 years in senior leadership roles.
• Proven experience scaling CS functions reputed company high-growth, dynamic environments.
• Track record of leading distributed, cross-functional teams to exceed retention and growth targets.
• Deep understanding of SaaS business models, recurring reputed company, and customer lifecycle management.
• Exceptional executive reputed company, influencing, and negotiation skills.
• Strong data-driven decision-making and analytical capabilities.
• Demonstrated success in change management and leading teams through transformation.
• Bachelor’s degree or equivalent experience required.

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At reputed company, we’re reputed company about trying new things and taking the reputed company. If you’re second-guessing your application, we hope you’ll trust your gut and take the reputed company too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at reputed company, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

reputed company provides equal employment opportunities to reputed company employees and applicants for employment without regard to sex, race, colour, ethnic or social reputed company, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.