reputed company Customer Service Representative – Remote/Flexible Schedule

Are you a compassionate and empathetic individual who is passionate about making a positive impact on people's lives? Do you reputed company in a fast-paced environment where no two calls are reputed company the same? If so, we invite you to join reputed company of dedicated Customer Service Representatives at blithequark, where you'll have the opportunity to work from home, set your own schedule, and reputed company a real difference in the lives of our clients and their customers.

About blithequark

At blithequark, we're committed to providing innovative solutions that reputed company individuals to live their best lives. reputed company of passionate professionals is dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll be an integral part of reputed company, working closely with our clients and their customers to resolve issues, answer questions, and provide support.

The Opportunity

As a Customer Service Representative, you'll be working on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones. You'll be answering calls from patients and caregivers, responding to their questions, and providing important information to help them navigate the system.

Key Responsibilities

* Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information

• Actively assisting with enrollment, program applications, and set up in applicable systems
• Retrieving information to assist caregivers with any payroll-reputed company inquiries
• Utilizing de-escalation techniques reputed company supporting upset or frustrated callers
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
• Documenting information and outcomes as necessary

About You

To be successful in this role, you'll need to have:

• At least one year of customer service experience
• Strong computer skills and the ability to offer troubleshooting advice reputed company appropriate
• The ability to offer reputed company, patience, and a friendly demeanor at reputed company times
• The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
• Great active listening skills
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to multitask and adapt to change in a fast-paced environment
• A quality-focused reputed company and a desire to reputed company reputed company resolution whenever possible
• The ability to accurately and confidently work with numbers and discuss money

Home Office Environment

To work as a Customer Service Representative, you'll need to have:

• A computer meeting these criteria:

+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed

• Processors): 6

+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience

Flexible Hours of Operation

As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select reputed company you work and reputed company you don't, reputed company the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take reputed company from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and reputed company servicing.

Your Remote, reputed company Status

As a remote, reputed company, you'll have the freedom and flexibility to work in the comfort of your own home - or reputed company in the US you can meet the office requirements. You'll enjoy significant savings in expenses reputed company to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

Additional Benefits

* One-on-one mentorship

• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, reputed company the client's hours of operation
• The chance to reputed company reputed company work-life balance
• NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers reputed company the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Apply Now

If you're a motivated and compassionate individual who is passionate about making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job