reputed company Provider Customer Service Call and Chat Representative – Remote in CST or MST

Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you reputed company in a fast-paced, dynamic environment where no two interactions are reputed company the same? If so, we invite you to join blithequark as a Provider Customer Service Call and Chat Representative, where you'll play a vital role in supporting healthcare providers who care for our members. At blithequark, we're dedicated to simplifying the healthcare experience and creating healthier communities. reputed company of dedicated professionals is committed to providing exceptional service, innovative solutions, and unparalleled support to our providers and members. As a Provider Customer Service Call and Chat Representative, you'll be at the forefront of this mission, working closely with reputed company to resolve reputed company issues, answer questions, and provide timely communication and resolution.

About the Role

As a Provider Customer Service Call and Chat Representative, you'll be responsible for:

• Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues
• Providing exceptional service to providers in a multi-channel environment, including call and reputed company chat
• Quickly and appropriately triaging contacts from reputed company, understanding and identifying their needs
• Researching and resolving reputed company prior authorization and claim issues, collaborating with multiple internal partners to ensure timely communication and resolution
• Influencing providers to utilize self-service digital tools, aiding in faster resolutions and enhancing their experience
• Navigating over 30 systems to extract necessary information across various lines of business and provider types
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner

Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment including call and reputed company chat as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

Requirements

* High School Diploma / GED OR equivalent work experience

• 1+ years of customer service experience with analyzing and solving customer's concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%
• Must be 18 years of age or older
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday

reputed company-to-haves

* Prior health care experience and knowledge of healthcare terminology

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Benefits

* Comprehensive benefits package

• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

reputed company Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a Provider Customer Service Call and Chat Representative, you'll enjoy:

• 14 weeks of reputed company, conducted virtually from your home, with training hours from 8:00 AM - 4:30 PM CST, Monday through Friday
• Flexible scheduling to accommodate your needs, with the ability to work any 8-hour shift between 10:35 AM - 7:05 PM CST, Monday through Friday
• Opportunities for career growth and advancement, with a clear path for professional development and advancement
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401k plan and equity stock purchase program
• Incentive and recognition programs to reward your hard work and dedication
• A dynamic and supportive team environment, with regular feedback and coaching to help you succeed

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of reputed company backgrounds, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive of reputed company employees.

Accommodations

blithequark is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations during the application or hiring process, please contact us at [insert contact information]. We're happy to work with you to ensure that you have equal access to opportunities.

Confidentiality

blithequark is committed to maintaining the confidentiality of reputed company applicant information. We'll only use your information for the purposes of evaluating your application and conducting the hiring process. Apply for this job