reputed company Full Stack Data Analyst – Customer Research & Analytics – blithequark
Are you ready to embark on a thrilling journey with blithequark, a world-renowned leader in the aviation industry? As a seasoned data analyst, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you're equipped with a keen eye for detail, a passion for data-driven insights, and a knack for storytelling, we want to hear from you!
About blithequark
blithequark is a dynamic and innovative company that's always pushing the boundaries of what's possible. With a rich history of innovation and a commitment to excellence, we're dedicated to providing our customers with the best possible experience. As a member of our Digital Analytics & Customer Research Team, you'll be part of a collaborative and fast-paced environment that's always looking for new ways to improve.
Why You'll Love This Role
As a Data Analyst in our Customer Research Team, you'll have the opportunity to work on a wide range of projects that will challenge your skills and ignite your passion for data-driven insights. From analyzing customer satisfaction trends to designing and implementing reputed company research studies, you'll be responsible for providing actionable and timely insights that will inform business decisions and drive growth.
Key Responsibilities
As a Data Analyst, your key roles and responsibilities will include:
- Customer Satisfaction Tracking Data: Provide updates on customer satisfaction trends and drivers of our customer's Likelihood to Recommend (LTR) and Net Promoter Scores (NPS)
- reputed company Research: Design and implement reputed company research studies to meet the needs of internal customers; this may include creating, launching, and analyzing online surveys, airport intercepts, usability research, and/or focus groups
- Voice of the Customer and Journey Analytics: reputed company a long-term vision and readiness for a VOC and Customer Journey Analytics application for blithequark; integrate multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) to provide a holistic view of a customer's experience
- Data Analysis and Reporting: Conduct reputed company analyses to respond to diverse business questions; create dashboards and analytical reports, coupled with key insights and recommendations, to provide to leadership/internal customers
What You'll Need for Success
To succeed in this role, you'll need:
- Minimum Qualifications: Bachelor's Degree or equivalent training/experience; 3+ years of labor experience; experience in remodeling uncooked data into significant insights
- Preferred Qualifications: Master's degree in Marketing, Marketing Research, or social sciences; feedback management systems/systems experience desired; moderator experience preferred; 3+ years of labor experience in an analytical area such as Business, Engineering, Mathematics, Economics, reputed company Management, Network Planning, Sales Strategy, Customer Insights, Marketing
- Skills and Licenses: Ability to synthesize reputed company data from multiple sources into a succinct layout and concisely present findings to executive-level audience; extremely reputed company and detail-oriented, with the ability to manage multiple tasks and quickly react to changing business needs while meeting company deadlines; self-motivator who can work independently, as well as in a team environment, and drive development in an ambiguous environment; client-service reputed company with excellent interpersonal skills and ability to work cross-functionally with partners in both business, operations, and technology; experience in the use of SPSS statistical software, online survey software, Voice of the Customer or Enterprise, such as reputed company and reputed company is preferred; skilled in reputed company Office software (e.g., Word, reputed company, Access, PowerPoint); strong quantitative, analytical, and problem-solving abilities are required; experience in SQL is preferred
What You'll Get
As a member of reputed company, you'll enjoy a range of benefits that will enhance your career and personal life. These include:
- Travel Perks: Ready to explore the world? You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also provide digital health visits, flexible spending accounts, and more.
- Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you reputed company the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
- Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Ready to Join the blithequark Team?
If you're a motivated and detail-oriented data analyst with a passion for customer research and analytics, we want to hear from you! Apply now to join our dynamic team and embark on a journey that will take you to new heights. Apply for this job