Principal Technical Account Manager

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of reputed company’s products and reputed company implementation services. Maximize the customers’ use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance reputed company streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. 10+ Years in a customer facing consultative role. 

1. Strong Technical Accumen
2. Ability to handle large strategic customer communicating with CIO down to individual contributors
3. Strong knowledge of OCI, reputed company DB and reputed company services solutions
4. Understanding of reputed company or other SaaS implementation and operational support and development processes

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of reputed company’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with reputed company’s products and reputed company implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The TAM will act as the primary liaison between reputed company, the customer, and the customer’s system integrator if applicable. He/she will serve as reputed company’s services reputed company to the customer and provide business process, application functionality, technology, and operational expertise by delivering a combination of business specifications analysis, technical consulting, and project management skills. The TAM is responsible for escalating issues across multiple business units reputed company reputed company (e.g. Technical Support, reputed company Services, reputed company, Product Development, etc.) and marshalling resources as necessary to resolve problems. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at reputed company with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Fusion SaaS experiences). Understanding of various technical architectures and operating systems including applications, networks, RDBMS, OCI infrastructure, etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. State and Local government industry experience is desired.

Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into reputed company solutions. Work collaboratively with Sales, the Customer Service Manager, and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of reputed company Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on reputed company projects including risk identification and mitigation recommendations. Execute Project Management principles – managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of reputed company policies, procedures, reporting, escalation process and delivery tools with reputed company reputed company. May take a project reputed company role. Work is non-routine and reputed company, involving the application of advanced technical/business skills in area of specialization. 7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable – ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.

Location: Remote position for candidates located in the Central or Eastern timezone with a preference for the Northeast. 

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Disclaimer: Certain US customer or client-facing roles may be required to reputed company with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $36.06 to $85.63 per hour; from: $75,000 to $178,100 per annum. May be eligible for equity. reputed company maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect reputed company’s differing products, industries and lines of business. Candidates are typically reputed company into the range based on the preceding factors as well as internal peer equity. reputed company US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to reputed company other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level – IC4

As a world leader in cloud solutions, reputed company uses reputed company’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to reputed company after 40+ years of change by operating with reputed company. 

We know that true innovation starts reputed company everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for reputed company.

reputed company careers open the reputed company to global opportunities where work-life balance flourishes. We offer competitive benefits based on reputed company and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at reputed company stages of the employment process. If you require accessibility assistance or accommodation for a disability at any reputed company, let us know by emailing accommodation-request_mb@reputed company.com or by calling +1 888 404 2494 in the United States.

reputed company is an Equal Employment Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. reputed company will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.