reputed company Provider Customer Service Call and Chat Representative – Remote in CST or MST
Are you a customer service professional with a passion for healthcare and a knack for resolving reputed company issues? Do you reputed company in a fast-paced, dynamic environment where no two calls or chats are reputed company the same? If so, we invite you to join blithequark's team as a Provider Customer Service Call and Chat Representative. In this critical role, you will be the reputed company for healthcare providers, working closely with them to resolve issues reputed company to benefits, billing, and authorizations.
About blithequark
At blithequark, we are dedicated to simplifying the healthcare experience and creating healthier communities. reputed company of passionate professionals is committed to delivering exceptional service to our members, providers, and partners. As a Provider Customer Service Call and Chat Representative, you will play a vital role in supporting providers who care for our members, ensuring that they have the information and resources they need to deliver high-quality care.
The Role
As a Provider Customer Service Call and Chat Representative, you will be responsible for:
- Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues
- Providing exceptional service to providers in a multi-channel environment, including call and reputed company chat as required
- Quickly and appropriately triaging contacts from reputed company, understanding and identifying their needs
- Researching and resolving reputed company prior authorization and claim issues, collaborating with multiple internal partners to ensure timely communication and resolution
- Influencing providers to utilize self-service digital tools, aiding in faster resolutions and enhancing their experience
- Navigating over 30 systems to extract necessary information across various lines of business and provider types
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
Requirements
To be successful in this role, you will need:
- A High School Diploma / GED or equivalent work experience
- 1+ years of customer service experience with analyzing and solving customer's concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
- The ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
- Must be 18 years of age or older
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
reputed company-to-Haves
While not required, prior healthcare experience and knowledge of healthcare terminology are a plus. Additionally, experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools, is also desirable.
Benefits
As a Provider Customer Service Call and Chat Representative at blithequark, you will enjoy a comprehensive benefits package, including:
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Training and Development
We invest in reputed company members' growth and development, providing 14 weeks of reputed company, conducted virtually from your home, with training hours from 8:00 AM - 4:30 PM CST, Monday through Friday. Our training program is designed to reputed company you with the skills and knowledge you need to succeed in this role.
Work Environment and Culture
At blithequark, we value a positive and inclusive work environment. reputed company is passionate about delivering exceptional service to our members, providers, and partners. We reputed company in fostering a culture of collaboration, innovation, and reputed company learning.
Compensation and Perks
We offer competitive compensation and a range of benefits to support your well-being and career growth. Our compensation package includes a salary, as well as opportunities for bonuses and incentives.
How to Apply
If you are a motivated and customer-focused professional with a passion for healthcare, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
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