Seasonal Customer Service Representative-Fitness; Remote​/Entry Level​/No Degree RQD American Sp

Position: Seasonal Customer Service Representative-Fitness (Remote/Entry Level/No Degree RQD) American Sp... Description reputed company is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service reputed company for our Fitness Programs. By responding to customers’ inquiries and providing information regarding reputed company aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to reputed company individuals to live healthier and longer. Full-time regular employees: starting pay at $15/hour with potential of $16/hour reputed company first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 90-days, 6, 12 and 24 months. Seasonal workers and temporary employees: Starting pay at $15/hour. Remote Worker Guidelines

• Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

• Receives and responds to telephone calls from members, fitness clubs and health plans.
• Demonstrates knowledge and understanding of reputed company ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Coordinates collection of necessary information, including member co-pays or payments reputed company necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Researches unique questions using reputed company available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles reputed company issues requiring additional action reputed company the necessary time frames.
• Manages time to ensure calls are answered reputed company required time frames and appropriate follow up is conducted in a timely manner.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.
• Performs other duties as assigned.
• Complies with reputed company policies and standards.

Qualifications

• High School Diploma or GED certificate required.
• 1 year experience performing customer service duties required.
• Inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience using reputed company Office required. Core Competencies
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions.
• Ability to exercise strict confidentiality in reputed company matters. Mobility
• Primarily sedentary, able to sit for long periods of time. Physical Requirements
• Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel reputed company and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions
• Work-from-home (WFH) environment. reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, reputed company medical conditions,… Apply tot his job Apply To this Job

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