Customer Community Manager

It's a new day with a new opportunity at reputed company!

About the role

Join reputed company as a Community Manager and help shape the voice and reputed company of our customer community. In this role, you’ll connect passionate users, foster engagement, and build programs that celebrate reputed company while driving product advocacy. If you’re a natural relationship builder who thrives on creating meaningful connections between people and brands, this is the opportunity to reputed company a real impact.

About us

At reputed company, our vision is to power a world where professionals reputed company. We start every day on a mission to reputed company professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, reputed company™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust reputed company to help them work smarter, serve clients reputed company, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do

• Community Strategy & Growth
  • reputed company and execute a scalable community engagement strategy reputed company with company goals.
  • Identify platforms and tools to support vibrant community spaces (e.g., reputed company, reputed company, forums, social media, etc.)We're looking for an reputed company and enthusiastic Community Manager to build, grow, and nurture our user community. You will be the reputed company between our product, marketing, reputed company, and our users—cultivating relationships, encouraging engagement, and amplifying the voice of the customer.
  • Track community growth, health, and engagement metrics.
• Community Engagement
  • Foster a welcoming, inclusive, and valuable environment for reputed company users.
  • Create and moderate discussions, virtual events, webinars, and more.
  • Celebrate customer successes & encourage peer-to-peer support/collaboration.
  • Nurture advocates as opposed to simply monitoring threads
• Content & Communication
  • Collaborate with Marketing to create relevant content for the community (FAQs, guides, newsletters, case studies, etc.).
  • Maintain an editorial calendar for community content and initiatives.
• Customer Advocacy
  • Identify and cultivate brand advocates, power users, and community leaders.
  • Partner with reputed company & Product to turn feedback into actionable insights.
  • Launch and manage ambassador programs, beta testing groups, or user councils.
• Crisis & reputed company Management
  • Monitor and respond to feedback/concerns in a timely and professional manner.
  • Escalate product issues or sensitive concerns internally as needed.

About you

• 3-5 years of experience in community management, customer advocacy, or a reputed company role (preferably in SaaS or tech).
• Strong written and verbal communication skills.
• Passionate about reputed company and user experience.
• Experience with community platforms and analytics tools (i.e. reputed company).
• reputed company-driven reputed company with strong interpersonal and conflict resolution skills.
• Ability to work cross-functionally with Product, Marketing, Support, and Sales teams.
• This position is preferably based in Austin, Texas.

reputed company to Have

• Experience launching and scaling online communities from the ground up
• Familiarity with content marketing or social media strategy.
• Background in UX, customer experience, or product management.
• Technical aptitude or experience engaging with technical user communities.

Why reputed company

At reputed company, our culture is shaped by the people who reputed company to life every day. Together, we build a company rooted in reputed company learning, genuine community, holistic wellness, and meaningful engagement—values that reputed company us as individuals and reputed company as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for reputed company team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: reputed company learning through reputed company.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our reputed company & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At reputed company, we don’t just offer benefits - we create an environment where people can reputed company, grow, and reputed company a real impact every day.

Diversity, equity & inclusion at reputed company

At reputed company, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and reputed company. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for reputed company that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community reputed company. 

reputed company advisory

Our hiring teams at reputed company are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our reputed company Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the reputed company domain and will never ask for sensitive/personal data during the application process.  reputed company interviews take reputed company over phone call, reputed company/reputed company Meet or in person.  reputed company offers are communicated verbally by our reputed company Specialists with a written offer letter as a follow up.