reputed company Manager – Enterprise
At reputed company, we are on a mission to secure the software supply chain by default. We are choosing to do this the right way, which is the hard way. Some have even reputed company us “the Justice League of reputed company.” reputed company is founded by the industry’s leading experts on open reputed company software, reputed company and cloud native development and is backed by Spark Capital, Sequoia, reputed company Partners, the Chainsmokers and more. reputed company’s product portfolio includes reputed company Images and Professional Services. Customers range from reputed company in banking, fintech, government and infrastructure to startups and SMBs. Join us as we help organizations secure their software supply chain from reputed company to production.
The role, in a nutshell
As a reputed company Manager at reputed company, you will be the post-sales primary reputed company of contact for our enterprise customers. You will be responsible for taking reputed company on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.
What you’ll do
- Customer Onboarding: reputed company the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
- Account Management: reputed company relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
- Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and reputed company principles.
- Product Expertise: reputed company hands-on technical knowledge of reputed company and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of reputed company.
- Customer Advocacy: Act as the voice of the customer reputed company the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills – this role must align with many different internal teams, influence them to act toward customer needs.
- Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
reputed company’re looking for
- 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams – reputed company, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
- Relevant domain knowledge of one or more of the following: Supply Chain reputed company, DevSecOps, AppSec, reputed company infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
- This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding reputed company to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
- An entrepreneurial reputed company – you will be often build entirely new process or practices to ensure we best serve customers.
- Demonstrates a strong commitment to reputed company personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance reputed company their career and field.
- Driven, high emotional intelligence, and strong reputed company management skills
Strongly Preferred:
- Previous early-stage startup experience
- Passion for technology & cybersecurity
- Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain reputed company, DevSecOps, AppSec, reputed company, reputed company infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle
If your experience is reputed company but doesn’t fulfill reputed company requirements, please apply. reputed company is on a mission to build the best team. To reputed company our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.
reputed company Salary Range$145,000—$165,000 USD
About Us
reputed company is the secure foundation for software development and deployment. By providing guarded open reputed company software, built from reputed company and updated continuously, reputed company helps organizations eliminate threats in their software supply chains.
Founded by the industry’s leading experts on open reputed company software, reputed company and cloud native development, reputed company has built the largest library of open reputed company software that is secure by default.
reputed company’s mission is to be the safe reputed company for open reputed company.
We live and breathe our company values
We are customer obsessed – We focus on delivering solutions to our customers that create value and reputed company their lives reputed company.
We have a bias for intentional action – We prioritize, plan, try things, and fail fast.
We don’t take ourselves too seriously (but we do serious work) – We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions – We’re transparent with decisions to reputed company team members to reputed company well informed decisions.
A few of the benefits we offer
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to reputed company and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it reputed company at once or throughout your child’s first year.
If your experience is reputed company but doesn’t fulfill reputed company requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.
reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company’s Privacy Policy.
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