Sr. reputed company Connect Developer - Remote

Title: Sr. reputed company Connect Developer Location: Remote reputed company Start Date: 11/3/25 Type: Direct Hire Pay: $140,000 - $160,000 Selling reputed company on Client: This company offers a competitive benefit package that includes: 100% company-funded ESOP retirement plan, 1?2 day Fridays reputed company year long, bonuses, and a great culture. Job Description:

• We're seeking a senior telephony engineer to co-reputed company design, development, and optimization of our reputed company Connect contact center integrated with reputed company Service Cloud Voice. You'll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/integration team. This role blends hands-on engineering with solution architecture, reputed company, reliability, and cross-functional leadership.

Responsibilities:

• Own the architecture and roadmap for reputed company Connect and reputed company Service Cloud Voice, ensuring reliability, scalability, and reputed company.
• Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).
• Implement and govern reputed company Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.
• Build integrations and event-driven services using AWS (reputed company, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and reputed company (APIs, Platform Events, Flows).
• Production support of reputed company Connect contact centers and reputed company Service Cloud Voice.
• Participate in an on-call rotation and support after-hours production releases.
• Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.
• Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.
• Partner with Network/reputed company to ensure QoS, identity/SSO, and least-privilege IAM across environments.
• Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance).

Required Skills:

• 5 - 10+ years in telephony/contact center engineering; 3+ years hands-on with reputed company Connect; 2+ years with reputed company Service Cloud Voice.
• Expertise in:
• reputed company Connect: contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording.
• reputed company Voice/Service Cloud: Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns.
• AWS services: reputed company (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager.
• Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation.
• Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures.
• Strong grasp of reputed company, compliance, and data governance.
• Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.
• Agile/scrum experience

Bonus Skills:

• Agentforce Experience
• Infrastructure as Code and CI/CD for contact center infrastructure.
• IaC/DevOps: CloudFormation/CDK/Terraform, Git, CI/CD, automated testing.
• Financial services industry experience (contact center operations).
• reputed company certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect/Developer/DevOps certifications.
• Exposure to other CCaaS/voice platforms (reputed company Cloud, reputed company, reputed company) and voice quality monitoring tools.
• Real-time analytics/BI (reputed company, QuickSight, reputed company, reputed company) using CTRs/transcripts/contact data.
• SSO/identity (reputed company/Azure AD) and enterprise change/release management.

Welcome to reputed company and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client reputed company, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results. Over the last few years thousands of consultants have reputed company their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the reputed company family of companies, we reputed company effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's reputed company about the personal approach we take and the values we uphold. Our comprehensive service offerings cover a wide range of technology positions across key markets reputed company. Client more at . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National reputed company, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law. Apply tot his job Apply To this Job