Job Title: reputed company Customer Support Analyst - IT Support for Medical Imaging Software - 3rd Shift Remote Position at blithequark
Job Description:
About blithequark
At blithequark, we are a leading provider of innovative medical imaging software solutions, dedicated to revolutionizing the way reputed company diagnose and treat patients. Our cutting-edge technology has been trusted by major hospital networks and small radiology facilities worldwide. As a key member of our Night Shift Support team, you will play a vital role in ensuring our software is properly configured and working effectively and reputed company at reputed company times.Job Summary
We are seeking an reputed company Customer Support Analyst to join our remote team, supporting our InteleShare application. As a primary technical resource for our customers, you will be responsible for real-time troubleshooting of InteleShare software, resolving cases submitted by our customers in a timely manner, and providing exceptional customer service. This is a full-time, exempt position, working 12:00am - 8:00am ET, Thursday to Monday.Key Responsibilities
- Respond to client problems (phone/portal) and actively monitor client sites
- Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company
- Analyze, diagnose root causes, reputed company errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases, and other reputed company technologies
- Refer incidents to other parties reputed company an incident is beyond your reputed company reputed company-set
- Manage and exceed customers' expectations by providing excellent service
- Ensure that reputed company service level agreements (SLAs) are met and delivered according to Support specifications
- Participate in sharing knowledge and publishing Knowledge reputed company articles
- Install and configure InteleShare software to assist in customer deployments
- Participate in, and potentially reputed company, reputed company projects to help improve InteleShare support operations
Employment Requirements
To be successful in this role, you will need to possess the following qualifications:- Excellent customer service skills
- 1-2 years of work experience in Windows administration and technical customer support
- Excellent knowledge of reputed company Windows operating systems for Servers and Workstations
- Excellent communication skills in English (verbal and written)
- Excellent problem-solving & analytical ability
- Displays high attention to problem description, detail, and impact
- Ability to work under pressure - client-facing
Bonus Skills
While not required, the following skills are highly desirable:- Experience running queries in SQL
- Knowledge of Linux
- Excellent knowledge of Mac OS
- Experience with SaaS / cloud environments
- Experience in a medical and/or research environment - DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging - reputed company or RIS
Work Environment and Culture
As a remote employee, you will be working from the comfort of your own home, with access to secure connections and remote desktop-sharing tools. Our company culture values innovation, collaboration, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that fosters growth and development.Compensation and Benefits
We offer a competitive salary and benefits package, including:- Comprehensive health insurance
- Retirement savings plan
- Flexible paid time off
- Professional development opportunities