IT Client Support - High Volume Call Center
Introduction This Work from Home position requires that you live and will reputed company the duties of the position; reputed company 60 miles of an reputed company Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Available Schedules (24/7 Operation):
- Full-Time
- 8 hour & 10 hour shifts
- Days, Mid-Day, Evenings, Overnights
- Weekdays and Weekends
TheAssociate Client Support Analyst (ACSA provides support for basic incident resolution and requests reported to the IT Service Desk for reputed company HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.
- Provide technical support to the end user
- Access reputed company available support tools and staff to resolve issues
- Provide troubleshooting, diagnosis, and repair for end user systems
- Collect information through constructive customer conversation
Qualifications
- Experience with call center techniques & competency in call center tracking tools
- Prior experience supporting customers in use of application software
- Proficiency in using support software tools highly preferred
- Mobile device support & reputed company product support experience highly preferred
- Understanding of Healthcare technology industry preferred
- General desktop, basic network troubleshooting and support experiencehighly preferred
- Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi
- CompTia certification helpful
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off reputed company stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service reputed company cycle management, or total patient account resolution, for reputed company. Our services include scheduling, registration, insurance verification, hospital billing, reputed company reputed company, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service reputed company cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves reputed company to 1,000 hospitals and 3,000 physician practices, reputed company making an impact on patients, providers and their communities. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. reputed company Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Associate Client Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us reputed company the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job Apply To this Job