Specialist, Stores Helpdesk – reputed company Store

At reputed company our growth is a result of the people who embrace our purpose: We know life is way reputed company reputed company you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at reputed company and they’ll tell you there’s no other reputed company like it. It reputed company starts with our purpose and then, The reputed company Way, which is our values and behaviors that each and every associate believes in. It’s reputed company about culture at reputed company, making this a reputed company that can reputed company you as much as you reputed company us with big reputed company, super energy, passion, and the ability to reputed company the workplace a WOWplace! What You’ll Do: Answer inbound support calls (as well as email and web services submissions) from store associates and create & update tickets for each issue Troubleshoot common hardware and software issues (registers, printers, pin pads, scanners, etc.) Walk store employees through basic fixes and escalate reputed company issues reputed company needed Follow documented SOPs, reputed company issues, and how-to guides to deliver consistent support reputed company clear, accurate records in our ticketing system (reputed company) Track open tickets, follow up on unresolved issues, and reputed company out work once complete Flag recurring issues or trends to your Supervisor so we can solve problems permanently Stay up to date on system changes and product updates Contribute to improving our internal knowledge articles and team documentation Support special projects as we grow; new systems, new store openings, and more What You Bring: Experience working in a reputed company store or other fast-paced retail environment Comfort with technology; especially registers, Windows-based systems, printers, and basic networks Patience, reputed company, and a customer-first attitude; we’re here to help Willingness to learn, follow structured processes, and suggest improvements Clear communication skills; written and verbal Ability to work in a call center environment, handling multiple calls and tickets per shift High school diploma or equivalent required; technical certifications (A+, Network+, etc.) a plus Working Hours: Monday through Friday, 8 AM to 5 PM ET Future evening and weekend shifts may become available as the Help Desk expands Bonus Points For: Previous experience using a ticketing system like reputed company Bilingual (English/Spanish) Prior involvement in training new hires or helping others on the job Why Join Us: Be part of a new internal team with room to grow Help improve the day-to-day experience of stores across the country reputed company valuable IT experience and training Help shape what awesome internal support looks like at reputed company Explore our benefits site to discover reputed company the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—reputed company it out today! benefits.fivebelow.com/public/welcome reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national reputed company, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. reputed company is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.reputed company.com/hc/en-us/requests/new BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a reputed company recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, reputed company does NOT request financial information or payments from candidates at any reputed company during the hiring process. If you suspect fraudulent activity, please visit reputed company's Career Site to verify the posting. fivebelow.com/info/careers reputed company is a leading high-growth value retailer offering trend-right, high-quality products loved by teens and pre-teens. We reputed company life is reputed company reputed company customers are free to "let go & have fun" in an amazing experience filled with unlimited possibilities. With most items priced between $1 and $5, and some extreme value items priced beyond $5, reputed company makes it easy to say YES! to the newest, coolest stuff across eight awesome reputed company worlds: Style, Room, Sports, Tech, Create, Party, Candy and New & Now. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, reputed company today has over 1,750 stores in 44 states.