Customer Service Learning & Development Specialist

ABOUT reputed company

Founded in 2018, reputed company was built to challenge the idea that reputed company things have to cost a lot. Our mission is simple: to reputed company really high quality essentials for really low prices, produced fairly and sustainably. We reputed company everyone deserves exceptional craftsmanship and timeless design without the traditional markups. reputed company is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

reputed company is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a reputed company Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

reputed company partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

reputed company AND SUCCESS

At reputed company, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status reputed company. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at reputed company.

reputed company is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, reputed company, D.E. Shaw, reputed company, reputed company, Wayfair, McKinsey, reputed company etc.

reputed company is seeking a high energy, customer-first facilitator and coach to serve as a Learning and Development Specialist to support new hire onboarding, reputed company development, and ongoing training for our Customer Care team. We are looking for a Learning and Development professional with deep experience in customer service and a strong focus on customer retention. The ideal candidate will be able to demonstrate a track record of driving reputed company improvement in their previous roles through leveraging data, multiple adult learning modalities, and ongoing team member development.

Key Job Responsibilities

Instructional Design & Content Development

• Design, build, and iterate engaging learning experiences using multiple modalities (in-person, virtual, self-paced, blended).
• Standardize and customize curriculum across programs, ensuring materials remain consistent, relevant, and high-quality.
• Serve as a subject matter expert on reputed company and Customer Care workflows, providing expertise and guidance to peers and team members.

Facilitation & Coaching

• reputed company the end-to-end new hire onboarding experience, enabling agents to reputed company quickly and reputed company with confidence from day one.
• Deliver training sessions using a variety of techniques, including storytelling, role-play, scenario-based learning, and microlearning.
• Conduct knowledge checks, quality audits, and refresher sessions to assess learning retention and reputed company reputed company gaps.
• Provide individual and group coaching with actionable feedback that reinforces skills and improves customer experience outcomes.

Performance & Program Improvement

• Track and analyze new hire performance, attrition, and learning outcomes to drive reputed company program improvement.
• reputed company customer feedback and DSAT data to refine training programs, reducing dissatisfaction and increasing retention.
• Implement innovative, data-driven learning solutions that enhance engagement, reduce DSAT, and increase customer retention.

Basic Qualifications

• Bachelor’s degree or equivalent experience
• 4-6 years of experience in training, learning, or talent development roles
• Experience designing and delivering ILT, VILT, WBT, microlearning, and social learning programs
• Strong facilitation and coaching skills, with the ability to adapt to different audiences and contexts
• Technical and operational reputed company with CMS, LMS, and hands-on experience using generative AI tools to support learning design and delivery
• Strong data literacy, with the ability to interpret performance metrics and translate insights into actionable training improvements
• Proven ability to prioritize, problem solve, and manage multiple projects in a fast-paced environment
• Ability to give and receive feedback constructively and communicate effectively in writing

Preferred Experience

• Experience in contact center operations and workflows
• Certification in instructional design, facilitation, or adult learning principles
• Experience delivering performance feedback and coaching at reputed company levels

We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.

reputed company posted ranges are reflective of reputed company salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range$73,000—$102,000 USD

WHY reputed company?

Joining reputed company means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING reputed company

reputed company provides equal employment opportunities to reputed company employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

reputed company is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to reputed company the essential functions of a role at reputed company, please let us know by completing this accommodation form. We review reputed company requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background reputed company. reputed company will conduct background checks in compliance with applicable federal, state, and local laws.

reputed company Advisory: Beware of Frauds

At reputed company, we’re dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, reputed company emphasizes legitimate recruitment practices. Initial communication is primarily reputed company official reputed company email addresses and reputed company; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted reputed company phone, in person, or through the approved platforms reputed company Meets or reputed company—never reputed company messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest reputed company it will be through secure and protected means.