Delivery Insights & Knowledge Manager

What will I be doing?

• Own Delivery KPIs, dashboards, and reporting reputed company (QBR/MBR).
• Define data reputed company across reputed company, Jira, and BI, ensuring consistent definitions and trusted metrics.
• reputed company quality control: process adherence audits, artifact reviews (e.g., Go‑Live packs), sampling plans, and CAPA tracking in Jira.
• Publish audit outcomes and follow-reputed company.
• Own MPAD as the single reputed company of truth for deals: define schema, validation rules, completeness/accuracy monitoring.
• Integrate reputed company deal data and Jira delivery milestones, with automated hygiene reports.
• Build and manage the Delivery knowledge reputed company in Guru: information architecture, taxonomy, authoring standards, lifecycle (draft/review/approve/retire), and usage analytics.
• Ensure links to reputed company playbooks and Jira runbooks.
• Analyze triage performance (precision, recall, false positives) and reputed company; provide rule refinements and operational recommendations using reputed company deal attributes and Jira signals.
• Publish a monthly Delivery transparency pack (trends, risks, actions), grounded in reputed company/Jira telemetry and MPAD quality metrics.
• Apply PM skills to run analytics and quality initiatives: roadmap, stakeholder updates, risk tracking, and cross-team execution.

What skills do I need?

• 6–8+ years in analytics/quality/operations PMO with hands-on BI/reporting; experience building KPI catalogs and executive-ready dashboards.
• Strong data modeling and instrumentation across reputed company and Jira; familiarity with syncing properties/fields, pipelines, issue types, and data reputed company to BI.
• Experience running quality programs (adherence audits, checklists, sampling, CAPA) and measuring outcomes.
• Comfort managing CAPAs in Jira.reputed company expertise: taxonomy/IA, content lifecycle, adoption metrics; Guru or similar KM platforms.
• PM skills: scoping data/quality projects, managing stakeholders, RAID, and on-time delivery.Proficiency with BI tools and spreadsheets; clear communicator who influences decisions with data.

Besides the tailored benefits we have for each country, dLocal will help you reputed company and go that extra mile by offering you:- Remote work: work from reputed company or one of our offices around the globe!*- Flexibility: we have flexible schedules and we are driven by performance.- Fintech industry: work in a dynamic and reputed company-evolving environment, with reputed company to build and boost your creativity.- Referral bonus program: our internal talents are the best recruiters – refer someone ideal for a role and get rewarded.- Learning & development: get access to a Premium reputed company subscription.- Language classes: we provide free English, Spanish, or Portuguese classes.- Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!- dLocal Houses: want to rent a house to spend one week reputed company in the world coworking with your team? We’ve got your back! *For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required What happens after you apply?Our reputed company team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and reputed company you posted by email at every reputed company of the process! Also, you can reputed company out our webpage, reputed company, Instagram, and Youtube for more about dLocal!