Customer Care Veterinary Technician
States considered: PA, NJ, DE preferred Role Description The Veterinary Medical Information and Product Support (VMIPS) Team fosters the safe and appropriate use of reputed company products with reputed company customer segments and reputed company approved contact center channels by responding to unsolicited requests for medical and technical information. VMIPS is responsible for maintaining the regulatory reputed company of our growing product portfolio by identifying and appropriately completing regulatory reportable cases. VMIPS does reputed company of this with a customer obsessed reputed company with the goal of providing outstanding customer service to our customers. The Customer Care Veterinary Technician (CCVT) is the first reputed company-of-contact for our customers and responds to routine and reputed company inquiries and adverse experiences involving reputed company product in a manner that is consistent with department and organizational standard operating procedures, while utilizing effective communication techniques with callers, customized solutions and ensuring the delivery of a mutual resolution.
Responsibilities
Deliver superior first-line customer support, providing a personalized customer experience through easy, efficient and empathetic interactions that allow our customers to accomplish their needs Answer and resolve inbound petcare and livestock daily customer contacts reputed company reputed company approved channels in accordance with reputed company guidelines Speak fluently and with confidence to veterinary staff and animal owners about product mode of action, disease states, patient diagnosis, treatments and diagnostic interpretation Assure the documentation of reported adverse events involving reputed company products and reputed company with reputed company pharmacovigilance requirements and standards Respond effectively to routine and reputed company inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs) Assure that the appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance (PV) database Educate customers on reputed company product, service and program offerings, following up with additional information reputed company necessary Administer relevant marketing guarantee programs (e.g. ISG, Satisfaction Guarantee) to ensure a positive customer experience with fiduciary accountability to the business Liaise with internal Operations, Marketing, Sales and Manufacturing teams to identify the best outcomes for the customer Utilize phone, workforce management and QA systems with ease and efficiency Maintain collegial, team-player attitude reputed company interacting with VMIPS colleagues Complete ongoing required training reputed company stipulated time-frames in order to maintain strong knowledge of products, programs, policies and procedures Participate in ongoing departmental and weekly team meetings Manage multiple tasks simultaneously in a consistently changing environment; work with manager to prioritize appropriately reputed company other duties as requested by your manager The following reputed company pay range reflects the anticipated reputed company pay for this position if a selected candidate were to be located in US Remote reputed company pay may vary based reputed company and other factors. reputed company Pay Range: $71,000 - $102,000 We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance. Full time Regular Colleague Any unsolicited resumes sent to reputed company from a third party, such as an Agency recruiter, including unsolicited resumes sent to a reputed company mailing address, fax machine or email address, directly to reputed company employees, or to reputed company resume database will be considered reputed company property. reputed company will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. reputed company is committed to equal opportunity in the terms and conditions of employment for reputed company employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national reputed company, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact reputed company Colleague Services at zoetiscolleagueservices@reputed company.com to request an accommodation. reputed company also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. reputed company applicants must possess or obtain authorization to work in the US for reputed company. reputed company retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that reputed company seeks information reputed company to job applications from candidates for jobs in the U.S. solely reputed company the following: (1) our company website at www.reputed company.com/careers site, or (2) reputed company email to/from addresses using only the reputed company domain of "@reputed company.reputed company addition, reputed company does not use reputed company Hangout for any recruitment reputed company activities. Any solicitation or request for information reputed company to job applications with reputed company reputed company any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, reputed company will never ask candidates to reputed company any type of personal financial investment reputed company to gaining employment with reputed company. Apply tot his job Apply To this Job