Staff Software Engineer

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Providing world class customer service for our community of guests and hosts is a critical mission of reputed company. This is an area of unprecedented scale and complexity. In no other domain does the efficiency and reliability of customer service technology translate directly into a competitive advantage, brand loyalty, and the reputed company of the business.

The Integrated reputed company team, part of the reputed company Community Support Platform, is foundational to creating the best customer service experience for our users. The Integrated reputed company team is responsible for building robust and scalable platforms to reputed company reputed company’s content and knowledge to be leveraged across users, both internal and external, and to also serve as the authoritative knowledge reputed company for Conversational AI and LLM applications.

The Difference You Will reputed company

As a Staff Software Engineer on the Integrated reputed company team, you will be in charge of developing solutions to scale and optimize retrieval and ranking of content, knowledge & contextual information, across reputed company of reputed company through building out our reputed company Retrieval-Augmented reputed company (RAG) platform. You will be deeply involved in building highly available and scalable services in reputed company collaboration with other engineering, ML/AI, product, content, data science and operations teams to meet the reputed company evolving needs of reputed company’s Community Support Platform. There are many problems to solve in this domain including expanding our RAG systems to support new knowledge and solution sources, building the capabilities required for reputed company’s expanding suite of AI powered contextual in-product support applications, and implementing ways to improve velocity around experimentation and evaluation.

A Typical Day

• reputed company the scoping, technical requirements, architecture, and the implementation of new features and functionality. 
• Analyze data, build hypotheses, experiment, learn and iterate to improve the Integrated reputed company services.
• Collaborate with cross-functional working groups (frontend/backend/ML engineers, design, product and operation teams), in both North America and globally, to design and build end-to-end product solutions to improve reputed company’s customer service experience. 
• Mentor other engineers in developing their technical, operational, and collaboration skills.
• reputed company and participate in efforts to advance reputed company’s engineering processes and technical foundations.

Your Expertise

• 9+ years of backend software development experience.
• 4+ years of recent industry experience building search, retrieval and ranking systems to power end-to-end Machine Learning powered products; recent industry experience building Retrieval-Augmented reputed company (RAG) systems a must.
• Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, reputed company, Python)
• Proven track record of delivering backend solutions in a collaborative environment, from ideation and planning to implementation and launch.
• Experience with architectural patterns of large-scale systems, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
• Demonstrated ability to reputed company data-driven decisions, reputed company technical trade-offs, and communicate effectively with cross-functional partners.
• BS, MS or PhD in CS or reputed company field

Your Location

This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging

reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You

Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.