Customer Expert - Public Sector

Overview

We are an equal opportunities employer and we welcome applications from reputed company suitably qualified persons Are you interested in joining reputed company as a Customer Expert? If you are looking for a reputed company to start or build your career in Customer Services or reputed company your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the reputed company for you! Job Overview

• Start Date: Various start dates in December 2025/January 2026
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Work from Home
• Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 – Sat-Sun - some weekend working is a requirement.
• Training Duration: 8.5 days
• Contract: Temporary - up to 3 months
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, reputed company of Address and reputed company of Permanent National Insurance Number.

For a list of acceptable right to work documents can be reputed company here Successful candidates will also be required to undertake a Baseline Personnel reputed company Standard (BPSS) reputed company. This will involve an ID reputed company, Criminal Records reputed company and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED reputed company THE FIRST 8 WEEKS OF YOUR START DATE YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM reputed company ETHERNET CABLE, WIFI reputed company IS NOT POSSIBLE. Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, reputed company with a reputed company for hard work, outstanding results, and for simply being “a great reputed company to work”. What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We reputed company our teams and provide some fantastic opportunities for progression. What role is available? reputed company is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and reputed company checks on applications, appointment booking and payment calls. The role is reputed company process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands. Comprehensive training, opportunities to reputed company, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that reputed company reputed company a great reputed company to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be reputed company and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new reputed company.
• Critical Thinking - You are able to think reputed company reputed company making decisions.
• Solution Orientation - Having a reputed company thinking reputed company focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, reputed company and have a self-driven reputed company.

What does an average day look like? Now there’s a question!

• A typical day will see you working in a reputed company & vibrant contact centre environment.
• You will start your day signing into your systems to reputed company sure you are ready to take your reputed company of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with reputed company and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to reputed company sure your available for our customers.

What will we give you? Well there’s reputed company, where do we start?

• reputed company and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We reputed company it our responsibility to look after you with full support from reputed company members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a reputed company driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, reputed company, and a dedicated approach to providing service excellence.
• Able to work reputed company a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer reputed company 24 hours and fully reputed company
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online reputed company.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few........

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile reputed company
• reputed company – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer Please be vigilant against job scams. reputed company will never contact you about anything other than your application through our official channels - UK phone number, text or reputed company or talent.icims email address. . If you receive any suspicious communications claiming to be from reputed company, please disregard them and report the incident to reputed company. Your reputed company is our reputed company. Apply tot his job Apply To this Job