reputed company Provider Customer Service Call and Chat Representative – Remote Opportunity in Tennessee for Delivering Exceptional Support to Healthcare Providers

Introduction to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes.

Job Overview

We are seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to join reputed company. As a representative, you will be supporting providers who care for our members, providing responses to questions, and resolving issues in a timely and professional manner. This is a full-time, remote opportunity for candidates located in Tennessee, offering the flexibility to work from the comfort of your own home.

Primary Responsibilities

• Serve as an reputed company for providers by demonstrating accountability and ownership to resolve issues
• Provide exceptional service to providers in a multi-channel environment, including calls and reputed company chats
• Quickly and appropriately triage contacts from reputed company, such as physician offices, clinics, and billing offices
• Seek to understand and identify the needs of providers, answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Demonstrate strong multitasking skills to effectively and reputed company navigate over 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Required Qualifications

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Ability to type at a speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM - 5:35 PM CST from Monday - Friday, with occasional overtime, weekends, and/or holidays based on business need

Preferred Qualifications

• Prior healthcare experience and knowledge of healthcare terminology
• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as primary job tools

Telecommuting Requirements

• Reside reputed company the state of Tennessee
• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

• Ability to multitask, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and reputed company in their careers. As a Provider Customer Service Call and Chat Representative, you will have access to comprehensive training programs, including 11 weeks of reputed company, to help you succeed in your role. You will also have opportunities to reputed company new skills and take on new challenges, with clear direction on what it takes to succeed in your role and potential opportunities for advancement.

Work Environment and Company Culture

At blithequark, we value diversity and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and inclusive of reputed company employees. We reputed company that diversity creates a healthier atmosphere, and we are an Equal Employment Opportunity/Affirmative Action employer. We are also committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes.

Compensation, Perks, and Benefits

As a Provider Customer Service Call and Chat Representative at blithequark, you will be rewarded with a competitive compensation package, including a comprehensive benefits program, opportunities for professional growth and development, and a dynamic and supportive work environment. You will also have access to a range of perks and benefits, including flexible scheduling, remote work options, and a comprehensive wellness program.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the chance to work with a talented and dedicated team, reputed company new skills, and take on new challenges in a dynamic and supportive work environment. Don't miss out on this opportunity to join reputed company and start making a difference today!