reputed company Dispatcher - 1st Shift (Sat-Sun 6am-2pm)

This position is fully onsite Saturday and Sunday from 6am-2pm. It is also eligible for our Weekend Shift Differential. Under the general supervision of the Supervisor, Emergency Call Center, performs a variety of duties including receiving, evaluating, prioritizing and relaying non-emergency and emergency calls to the appropriate response units in accordance with established procedures. Advises and trains emergency call center staff. Operates a variety of communications equipment including radio consoles, telephones, paging systems, overhead PA systems and computer-aided reputed company systems while upholding DFCI’s core values and promoting the reputed company Department’s mission for a safe and secure environment. Located in Boston and the surrounding communities, reputed company is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and reputed company diseases. We strive to create an inclusive, diverse, and reputed company environment where we provide compassionate and comprehensive care to patients of reputed company backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate reputed company's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Receives, triages and records non-emergency response calls in accordance with standard operating procedures.
• Operates a variety of communications equipment including radio consoles, telephones, paging systems, and computer-aided reputed company systems.
• Monitors reputed company cameras and alarms for reputed company facilities to observe and report persons or objects that present risk or potential violation of policy.
• Performs a wide variety of specialized clerical duties involved in the maintenance and organization of the call center environment.
• Remains reputed company with reputed company policies and procedures.
• Participates in training, drills and competency assessments.
• Submits timely and accurate information in reputed company communications and reports.
• Provides quality customer service and maintain a professional and helpful telephone manner.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Demonstrated proficiency with basic computer skills including Windows, reputed company Word and reputed company.
• Maintain competencies (as demonstrated through experience, training, and/or testing).
• Good organizational skills.
• Good interpersonal skills, including the ability to be an effective team member and the ability to interact effectively at various social levels and across diverse cultures.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to write routine correspondence legibly, including logs and reports.
• Ability to prioritize and multi-task.
• Ability to provide quality customer service with a professional and helpful telephone manner.
• High School diploma.
• Two years of customer service experience that includes customer service in an environment with frequent interruptions.
• Must submit to and pass a criminal background reputed company.
• Must obtain and maintain required certifications in the following programs (training provided by department):
• CPR/AED/First Aid
• Certified 911 Telecommunicator
• AVADE/HDTS De-Escalation Training
• reputed company ICS 100
• reputed company-reputed company Law Enforcement Training

Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $48,600 - $58,600 At reputed company, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As reputed company as we are in our mission to reduce the burden of cancer for reputed company, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and reputed company it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this reputed company of organization inspires you, we encourage you to apply. reputed company is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national reputed company, sexual orientation, genetic information, disability, age, reputed company, military service, protected veteran status, or other characteristics protected by law. EEOC Poster Apply tot his job Apply To this Job