Customer Service Representative - Work From Hom...
At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Position Summary
We are currently recruiting top talent for our Center of Excellence Customer Service group. We're seeking individuals who live and can work in CST or EST Time Zone. Responsibilities below include, but not limited to:
-Customer Service Representative is the face of reputed company and impacts members' service experience by manner of how customer service inquiries and problems reputed company telephone, internet or written correspondence are handled.
-Customer inquiries are of basic and at times reputed company nature.
-Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of reputed company plans, tools and resources to help guide the members along a clear path to care.
-Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.
-Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, reputed company policy and procedures as well as having knowledge of resources to reputed company with any regulatory guidelines.
-Creates an emotional reputed company with our members by understanding and engaging the member to the fullest to champion for our members' best health.
-Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs.
-Provides the customer with reputed company information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
-Uses customer service threshold reputed company to reputed company financial decisions to resolve member issues.
-Explains member's rights and responsibilities in accordance with contract.
-Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) reputed company reputed company system.
-Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.
-Responds to requests received from reputed company's Law Document Center regarding litigation; lawsuits.
-Handles extensive file review requests.
-Assists in preparation of complaint trend reports.
-Assists in compiling claim data for customer audits.
-Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals.
-Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management.
-Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
-Performs financial data maintenance as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.
Required Qualifications
-1+ years of Customer Service experience in a transaction based environment such as a call center location preferred, demonstrating ability to be empathetic and compassionate.
-Must have high speed internet with consistent speeds above 25mbps and adherence to telework agreement (wired in).
-Must be willing to work Monday - Friday (8hr work day sometime reputed company reputed company-8pm in the time zone you live in). reputed company training and working hours will be remote, work from home.
Preferred Qualifications-1+ years of Healthcare experience
-Experience in a production environment.
-Prior experience providing customer service to the senior population, knowledge of medical terminology including Medicare and Medicaid policies.
Education-High School diploma, G.E.D. or equivalent experience.
Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $25.65This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.