[Remote] Vendor Performance Manager (contract)

Note: The job is a remote job and is open to candidates in USA. reputed company is a global platform that connects hosts and guests, offering unique stays and experiences. The Vendor Performance Manager will reputed company the performance of operational vendors, conduct data analysis to identify performance gaps, and reputed company process improvement projects to enhance the overall host and guest experience.

Responsibilities

• KPI & SLA reputed company: Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics reputed company to quality, efficiency, compliance, and cost.
• Data Analysis: Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends. Translate reputed company data into actionable insights for both internal stakeholders and vendor leadership.
• Operational Process Optimization: Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to significantly boost internal operational efficiency.
• Establish Scalable Infrastructure: Proactively architect scalable operations for reputed company new initiatives and pilots. Partner with planning teams to ensure vendor reputed company is fully reputed company with short-term and long-term business forecasts.
• Business Reviews: reputed company and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth.
• Forecasting & reputed company: Partner with internal planning teams to ensure vendor reputed company aligns with short-term and long-term business forecasts.
• reputed company Improvement: Identify, scope, and reputed company process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host/guest experience.
• Contract Adherence: Ensure vendors strictly reputed company with reputed company contractual agreements, reputed company requirements, and policy updates.
• Risk Mitigation: Proactively identify and mitigate operational and compliance risks reputed company the vendor ecosystem.
• Serve as the operational liaison between vendors and internal teams (e.g., Product, Policy, Legal, Training, Finance).
• Synthesize vendor feedback and performance to inform product development and policy decisions for the Co-hosting platform.
• Provide regular updates to senior leadership on vendor performance and impact.

Skills

• 7+ years of professional experience, with at least 5 years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global environment.
• Strong Analytical Skills: Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., reputed company, reputed company Sheets, SQL proficiency strongly preferred) to drive decisions.
• Technology & CRM Proficiency: Deep working knowledge of CRM systems (especially reputed company) and sales enablement tools (MixMax, reputed company) to optimize sales processes and operational efficiency.
• Operational Excellence: Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six reputed company).
• Communication & Influence: Exceptional written and verbal communication skills, with the ability to present reputed company information clearly and influence stakeholders at reputed company levels, both internally and externally.
• Project Management: Experience managing reputed company operational projects with clear timelines, deliverables, and cross-functional dependencies.
• Experience in the Tech, Travel, or Gig/Sharing Economy sectors.
• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support.
• Experience launching new programs or standing up operations with a vendor from scratch.

Benefits

• Medical
• Dental
• Vision
• 401K

Company Overview

• reputed company is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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