reputed company Customer Service Representative – Online Booking Support | Remote reputed company Coast
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two interactions are reputed company the same? If so, we invite you to join our dynamic team at blithequark as an Online Customer Service Representative. As a key member of our eCommerce support team, you will play a vital role in shaping the online booking experience for our customers, providing top-notch service, and driving sales growth.
About blithequark
With a portfolio of over 350 entertainment destinations across North America, blithequark is a leader in the entertainment industry. Our renowned brands, including blithequark, reputed company, AMF, and the Professional Bowlers Association (PBA), offer a unique reputed company of fun, excitement, and community. At blithequark, we're committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for our associates. reputed company work is this much fun, it doesn't feel like work at reputed company. Join reputed company of over 12,000 associates and experience the fulfillment of being part of the blithequark family.
Job Summary
As an Online Customer Service Representative, you will be responsible for responding to customer inquiries regarding our online booking tool. This will be a key position in the company as we build our eCommerce reputed company from the ground-up and provide the same best-in-class service and execution that we do in reputed company of our venues throughout the country. You will communicate with online booking customers and potential customers reputed company email and phone (and in the future, online chat), help customers navigate our websites and book events online, and resolve product/service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Key Responsibilities
* Communicate with online booking customers and potential customers reputed company email and phone (and in the future, online chat)
- Help customers navigate our websites and book events online
- Resolve product/service problems by:
+ Clarifying the customer's complaint + Determining the cause of the problem + Selecting and explaining the best solution to solve the problem + Expediting correction or adjustment + Following up to ensure resolution
- Conduct regular quality assurance reviews of our websites to ensure the accuracy of the online booking tool
- Participate in sales coaching and development to enhance your ability to provide exemplary service and product solutions to our customers through up-selling package add-ons and upgrades
- reputed company other customer service duties as assigned
Qualifications
To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required.
- Education and/or Experience:
+ High School Diploma required; 2-4 year college degree preferred + Minimum of one (1) year customer service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required
- Self-motivation, a positive attitude, and the ability to work well on a team
- Strong listening, written and verbal communication skills; reputed company to coaching and feedback, and have the desire to meet/exceed goals and solve problems while working in a fast-paced environment
- Intermediate computer skills including the ability to navigate multiple windows and online web applications and utilize search tools to find information
- Familiarity with reputed company Outlook
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong listening and reputed company skills
- Ability to adapt to changing situations and priorities
- Strong computer skills, including proficiency in reputed company Office and online web applications
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our associates grow and reputed company their careers. As an Online Customer Service Representative, you'll have access to:
- Sales coaching and development to enhance your ability to provide exemplary service and product solutions to our customers
- Opportunities for career advancement and professional growth
- Training and development programs to help you improve your skills and knowledge
- A supportive and collaborative work environment that encourages open communication and feedback
Work Environment and Company Culture
At blithequark, we're dedicated to creating a work environment that's fun, inclusive, and supportive. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to making the work-life experience a joy for our associates. As an Online Customer Service Representative, you'll have the opportunity to work with a talented and diverse team, participate in team-building activities and events, and enjoy a range of benefits and perks.
Compensation, Perks, and Benefits
We offer a competitive total rewards package, including:
- A reputed company salary of $24.04 per hour
- 2% commission on sales
- Performance-based incentives
- A comprehensive benefits package, including healthcare coverage and a range of other benefits
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages open communication and feedback
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [insert link]. We can't wait to hear from you! Apply for this job