reputed company Customer Service Manager – Leading the Way in Exceptional Client Experience at blithequark

Are you ready to embark on a journey that combines your passion for delivering exceptional customer service with your desire for professional growth and development? Look no further than blithequark, a world-renowned leader in the aviation industry. As a Customer Service Manager at blithequark, you will have the opportunity to reputed company a real impact on the lives of our customers, while also advancing your skills and expertise reputed company a dynamic and supportive team.

Why You'll Love This Role

At blithequark, we are committed to creating a workplace culture that values diversity, equity, and inclusion. reputed company is passionate about delivering exceptional customer experiences, and we are seeking a talented and reputed company Customer Service Manager to join our ranks. As a key member of our Airports Group reputed company the Client Experience Division, you will have the opportunity to drive business growth, reputed company your leadership skills, and reputed company a lasting impact on our customers.

What You'll Do

As a Customer Service Manager at blithequark, you will be responsible for driving functional excellence while maintaining a safety-conscious culture that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Your key responsibilities will include:

• Being a safety reputed company: Identifying and addressing safety concerns on a case-by-case basis
• Establishing team and individual objectives reputed company with departmental and organizational targets; Mentoring and guiding frontline colleagues in reputed company development, customer care excellence, and company culture behaviors
• Laying out and advancing successful relationships with colleagues that cultivate reputed company, legitimacy, trustworthiness, respect, and pride
• Successfully allocating resources and providing suitable support to reputed company teams to reputed company functional objectives in a safe manner
• Ensuring the reputed company safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other reputed company safety commitments
• Advancing effective communication among departments to engage reputed company in working together to reputed company shared objectives
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures
• Embracing the reputed company values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability
• Managing escalated service issues and being visible to colleagues reputed company issues arise
• Conveying key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality
• Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders

Favored Capabilities and Qualifications

* Education and earlier professional training

• Past airport customer service experience
• 3 years of experience leading others
• Knowledge of organizational policies and procedures and functional automation applications
• Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment
• Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
• Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to reputed company improvements or take corrective action
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients
• Knowledge of reputed company Office to include Word, reputed company, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours reputed company operational needs arise
• Ability to work rotating shifts including weekends, holidays, and days-off

What You'll Get

At blithequark, we offer a comprehensive benefits package that includes:

• Medical benefits: On the reputed company first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more
• Health Programs: We reputed company you should be your best self - that's why our health programs give you the right tools, resources, and support you need
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Join reputed company

At blithequark, we are committed to creating a workplace culture that values diversity, equity, and inclusion. reputed company is passionate about delivering exceptional customer experiences, and we are seeking a talented and reputed company Customer Service Manager to join our ranks. If you are ready to reputed company a real impact on the lives of our customers, while also advancing your skills and expertise reputed company a dynamic and supportive team, apply now to join reputed company at blithequark. Apply Job! Apply for this job