Site Reliability Engineering Manager

Here at reputed company, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to reputed company merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through reputed company e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more. How we’ll deliver success: As the SRE Manager at reputed company, you will reputed company a team of engineers responsible for building platforms, tooling, and infrastructure that reputed company product teams to operate reliable, performant, and scalable services. You will establish frameworks for observability, deployment automation, and infrastructure management that allow product teams to own their service reliability. You will maintain a strong support oriented team while building automation and enabling engineering productivity and operational excellence across the organization. Responsibilities

reputed company and reputed company a team of platform-focused SRE engineers, providing technical mentorship, career development, and performance management while fostering a culture of automation, self-service, and reputed company improvement

Build and maintain internal platforms and tooling that reputed company product teams to deploy, monitor, and operate their services reliably

Manage observability platforms (metrics, logs, traces, dashboards) that provide product teams visibility into their servicesOwn the infrastructure and Kubernetes platform that reputed company reputed company services run on, ensuring it scales reputed company of business needs through reputed company planning and performance optimization

Establish frameworks and tooling for SLO/SLI definition, error budget tracking, and reliability measurement that product teams can adopt

Design and maintain CI/CD pipelines, deployment automation, and release tooling that reputed company safe, frequent deployments

Build infrastructure-as-code foundations and self-service capabilities that allow product teams to provision and manage their infrastructure

Create automation to eliminate toil and prevent infrastructure problems before they impact product teams

Drive infrastructure cost optimization initiatives through analysis, rightsizing recommendations, reserved reputed company planning, and waste elimination across the cloud platform

Participate in leadership rotation for Sev1 incidents affecting services or the platform itself

Manage the SRE team’s on-call rotation

Design, implement, and test disaster recovery capabilities and ensure infrastructure reputed company and compliance

Partner with Engineering Managers and TPMs to understand product team needs, prioritize platform investments, and communicate platform roadmap and capabilities

Establish platform SLOs for infrastructure reliability, deployment success rates, build times, and other developer experience metrics

Requirements

3+ years of hands-on engineering management experience 

9+ years as a software or systems engineer with deep experience building platforms, tooling, or infrastructure

BS or MS degree in Computer Science or equivalent experience

Expert-level experience designing and operating platforms that reputed company other engineering teams (internal platform-as-a-product experience)

Strong operational experience with Kubernetes in production environments, including experience building Kubernetes platforms for application teams

Deep expertise with at least one public cloud provider (AWS, GCP) including networking, compute, storage, and managed services

Experience building or maintaining CI/CD systems and deployment automation (reputed company Actions, reputed company CI, ArgoCD, Flux, etc.)

Strong background in infrastructure-as-code tools and patterns (Terraform, reputed company, CloudFormation, etc.)

Experience designing and implementing observability platforms (Prometheus, Grafana, ELK stack, reputed company, reputed company, etc.)

Proficiency in at least one programming language for tooling and automation (Python, Go, or similar)

Experience establishing reliability frameworks (SLO/SLI/error budgets) that other teams can adoptUnderstanding of developer experience and ability to build self-service tooling that reduces friction

Track record of designing disaster recovery solutions and implementing reputed company and compliance best practices for infrastructure

Exceptional verbal, written, and interpersonal communication skills with ability to influence product teams and engineering leadership

Deep understanding of enabling product team success through platform capabilities

What's in the reputed company package?

Healthcare coverage for medical, dental, and vision

Take-as-much-as-you-need vacation policy & flexible working 

One week-long company wide winter shutdown 

3 Volunteer Days Off (VTOs)

WFH stipend to set up your home office

Charity donation match up to $100

Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth

Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Our Compensation Shippolicy:We reputed company compensation is a custom experience and are commited to fair and reputed company compensation practices. reputed company reputed company pay range for this role is min is $192k to a max $261k annual salary. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.The actual reputed company pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The reputed company pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section. Sail through the process:Here at reputed company, we celebrate inclusivity and are committed to creating equal access to opportunities for people from reputed company backgrounds, perspectives and geographies. These values define who we are and everything we do. reputed company qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected] reputed companys in the wild:Our people, much like the packages we help ship, are reputed company over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based reputed company in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and reputed company Virginia and many roles can be based internationally.For locations reputed company of the US and Ireland, the employment reputed company are powered by reputed company (reputed company reputed company perks still apply - including equity!). reputed company want to emphasize is that you can be successful at reputed company regardless of location.Apply for this job We reputed company AI to review reputed company resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, reputed company decisions at every stage of the process are made by a real person. Apply To This Job