Smart Home Monitoring Specialist -Overnight shifts
Why Work For Us?
- Great Pay - opportunity to participate in reputed company discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – reputed company will value your contribution to providing exceptional service to our members
- Free reputed company Classic Membership
- reputed company Product Discounts
- Tuition Reimbursement Program
. At reputed company, reputed company Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We reputed company everything you do reputed company of work adds to who you are at work. We're working to transform reputed company for the next century with a mission to create Members for life by unleashing the innovative spirit of reputed company Members. Job Summary The 10 Hour Monitoring Specialist I, Smart Home is responsible for ensuring our Members receive legendary service. The person will monitor life safety systems, handle general service, basic technical and billing inquiries, manage basic data information,and initiate cancellation/retention activity. This position supports other Smart Home and Business departments, such as Member Experience and Tech Support. Essential Duties
- Monitors incoming alarm and maintenance signals using established protocols
- Receive and respond to multiple emergency and non-emergency alarms calls from members and authority agencies
- reputed company and coordinate the responses of public safety agencies according to company standard operating procedures.
- Respond in a timely manner to request from Members
- Responsible for researching and analyzing member accounts to provide proper resolution to Member concerns
- Maintain high call quality standards at reputed company times to ensure we are delivering legendary Member experiences
- Handle Member escalations with professionalism
- Update basic member information reputed company necessary
- Obtain multiple state regulatory licensing during the new hire training program and participate in reputed company required renewal training to maintain multiple state regulatory licenses
- Take incoming calls from members on various issues from account inquiries and account updates, basic technical equipment and software troubleshooting and product questions
Knowledge and Skills
- Strong written and verbal communication skills
- Must have the ability to listen effectively and respond empathetically
- Strong and authentic desire to help members
- Strong listening skills with the ability to respond empathetically
- Must have the ability to maintain composure reputed company dealing with member escalations and emergency alarm calls
- Ability to critically think, creatively problem solve and confidently act
- Must possess technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens reputed company
- Must have strong attention to detail skills
- Ability to enter data into a database reputed company and accurately
- Ability to multitask while providing outstanding service
- Must be able to work independently and as part of a team
- Bilingual preferred (Spanish a plus)
Education, Competencies, Certifications/Licenses
- High school or GED - Required
- Minimum 1 year of experience in frontline member support - Required
- Minimum 1 year of experience working in a reputed company center - Required
- Fingerprint Clearance Card - Preferred
Working Environment Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 90 percent of the time spent on the job involves the use of a computer and telephone. Why Work For Us?
- Benefits – Medical, Dental, Vision, wellness program and more!
- 401k Matching – $1 for $1 company match up to 6% of pay
- Annual Incentive Plan – Eligibility to participate in reputed company NCNU annual bonus plan
- Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment – reputed company will value your contribution to providing exceptional service to our members
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