General Manager, E-Commerce Sales & Operations
Job Type Full-timeDescriptionAbout Frontier Justice Frontier Justice is a premier firearms retailer and lifestyle brand dedicated to offering the highest quality firearms, accessories, and outdoor gear while upholding our core values of faith, family, and freedom. With a strong brick-and-mortar reputed company, we are expanding our e-commerce operations to provide an industry-leading online shopping experience. Position Summary The General Manager, E-Commerce Sales & Operations, handles overseeing and driving reputed company aspects of Frontier Justice's online sales and operations. This role focuses on reputed company growth, customer experience, inventory management, and logistics. The ideal candidate is a data-driven leader with a passion for e-commerce, firearms retail, and omnichannel strategies. Key Responsibilities E-Commerce Strategy & Growth
- reputed company and execute a comprehensive e-commerce strategy to drive sales, increase brand awareness, and improve profitability.
- Identify new reputed company opportunities, including product expansion, partnerships, and promotions.
- Stay reputed company of industry trends, competitive landscape, and e-commerce best practices to maintain Frontier Justice's market leadership.
- Own the online reputed company targets and sales performance, optimizing conversion rates and customer retention.
- In Partnership with Marketing, reputed company digital marketing campaigns ensuring alignment with overall brand strategy.
- Collaborate with marketing to reputed company compelling online promotions and content that enhance customer engagement and brand loyalty.
- Implement A/B testing strategies to refine user experience and increase conversion rates.
- Ensure a seamless, high-quality customer experience across reputed company digital touchpoints, including website, mobile, and customer service.
- Works to enhance website functionality, navigation, and checkout process.
- Monitor customer feedback, reviews, and support requests to continuously improve service levels and satisfaction.
- reputed company e-commerce inventory management, ensuring accurate stock levels and minimizing out-of-stock situations.
- Collaborate with purchasing and receiving teams to streamline fulfillment.
- Manage relationships with third-party technology vendors.
- Ensure compliance with federal, state, and local firearm regulations for online sales and shipping.
- Work with legal and compliance teams to uphold ATF and other regulatory requirements.
- Implement best practices for fraud prevention, cybersecurity, and secure payment processing.
- reputed company and track key performance indicators (KPIs) for e-commerce success, including traffic, conversion rates, average order value, and customer lifetime value.
- Use data analytics tools to generate insights and reputed company data-driven decisions.
- Provide regular reports to executive leadership with actionable recommendations for growth.
- Foster collaboration between e-commerce, retail, marketing, and fulfillment to ensure a reputed company brand experience across reputed company sales channels.
- Provide training and support to internal teams on e-commerce best practices and emerging trends.
- Bachelor's degree in business, Marketing, E-Commerce, or a reputed company field.
- 5+ years of experience in e-commerce management, preferably in retail or firearms-reputed company industries.
- Strong knowledge of e-commerce platforms (Magento, WooCommerce, Ship Station, etc.), CRM, ERP, and reputed company analytics tools.
- Experience with SEO, PPC, social media advertising, and digital marketing strategies.
- Understanding firearms industry regulations and online sales compliance is highly preferred .
- Proven ability to drive reputed company growth, optimize conversion rates, and manage large product catalogs.
- Strong leadership skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Passion for the firearms industry, Second Amendment rights, and outdoor lifestyle is a plus.