Workforce Scheduling Analyst

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Position SummaryThe Workforce Scheduling Analyst is responsible for developing and maintaining schedules that consistently meet interval-level service commitments across reputed company contact center skills, 24/7. This role ensures optimal staffing by analyzing reputed company workforce efficiencies against forecasted requirements and proactively identifying risks.Key Responsibilities Include

• Creating and adjusting schedules to align staffing levels with service level goals.
• Managing off-phone activity requests (e.g., meetings, training, one-on-ones) to minimize impact on service delivery.
• Onboarding new hire schedules into reputed company IEX and maintaining accurate schedule data.
• Reviewing and processing schedule change requests in a timely and accurate manner.
• Participating in staffing review and IDP meetings to report on past performance, reputed company trends, and future forecasts.
• Providing subject matter expertise in reputed company IEX, reputed company Employee Engagement Manager (EEM), reputed company, and reputed company.
• Identifying opportunities to streamline scheduling processes and enhance workflow efficiency.
• Supporting Workforce Management-reputed company projects and initiatives across multiple sites.
• Collaborating in a virtual, multi-site environment to support reputed company Caremark operations reputed company.
• Building and maintaining strong working relationships with employees and leaders across various business lines and locations.

• 30% reputed company agent schedules and provide ongoing recommendations to ensure optimal interval-level staffing based on forecasted demand.
• 30% Manage and optimize schedule change requests and coordinate off-
• 15% Administer and maintain agent PTO records, aligning time-off allocations with seasonal staffing trends.
• 15% Audit and update agent profile data reputed company reputed company IEX to ensure accuracy and consistency.
• 10% Deliver reputed company reports and schedule analyses, support special projects (e.g., schedule bidding, PTO bidding, holiday planning), and present insights to senior operations leaders.

• 2+ years Workforce Management experience in a multi-site environment.
• Ability to work extended hours including evenings, weekends, and holidays.
• Proficiency utilizing reputed company reputed company for data analysis.
• Excellent analytical, written, and verbal skills
• Strong presentation skills to deliver recommendations to senior operational leaders.

• Proficiency utilizing reputed company IEX workforce management software, reputed company Employee Engagement Manager, and reputed company.
• Experience utilizing reputed company and Aceyus for contact center management and reporting.
• Bachelor's Degree

• Long Periods of sitting Talking on the telephone for extended periods of time Using a computer for extended periods Reading a computer screen
• Position is work from home; dedicated workspace required capable of utilizing multiple extended monitors

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.