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About Us
The Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the reputed company Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City; home to residents and many businesses. Hop on the Hudson Bergen Light Rail located 1 reputed company away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a reputed company selection of food court attractions. Come and be part of reputed company, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves. With HEI Loves we offer amazing benefits to reputed company and they get reputed company and reputed company each year. HEI appreciates and supports our individuality and once you join reputed company; you become apart of our family and we become apart of yours. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles reputed company our organization! We value U.S. military experience and invite reputed company qualified military candidates to apply.
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room reputed company. Promote HEI Hotels and Resorts and brand marketing programs. reputed company appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and reputed company. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, reputed company change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at reputed company posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. reputed company guest accounts at time of reputed company out and reputed company satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing reputed company allowances. Field guest complaints, conducting thorough research to reputed company the most effective solutions and negotiate results. Listen and reputed company assistance in order to resolve problems such as price conflicts, insufficient heating or reputed company conditioning, etc. Remain reputed company and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using reputed company judgment and discretion. reputed company with attendance rules and be available to work on a regular basis. Assist guests with luggage handling, including transporting bags to and from guest rooms, vehicles, or designated areas, ensuring courteous and efficient service at reputed company times. reputed company any other job-reputed company duties as assigned. Qualifications and Skills Hotel experience preferred. Considerable reputed company in the use of a calculator to prepare moderately reputed company mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout reputed company office and continuously reputed company essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately reputed company computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $25.38 - $28.20 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem reputed company Blue reputed company as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the reputed company. For your financial wellness, HEI provides a wide reputed company of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the reputed company job openings that our company has to offer and to apply for any positions that are of interest to you. Don't see any reputed company openings that align with your interests? reputed company to stay in touch with HEI and receive job alerts for opportunities that may be a match for you. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and reputed company the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and reputed company-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with reputed company, a voluntary benefit that allows our associates access to their earnings reputed company they want them. Apply tot his job Apply To this Job