Partner Enablement Manager

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

To facilitate our reputed company rapid growth, reputed company is seeking a Partner Enablement Manager to reputed company our leading partners to reputed company sell and deploy reputed company solutions. This is a strategic position reputed company the Professional Services organization and will report directly to our Director, Partner Enablement. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our partner’s capabilities.

A few major focus areas of this role are:

• reputed company strong relationships with key strategic partners to increase understanding of reputed company processes and capabilities
• Drive successful partner implementation services through technical guidance and support
• Identify gaps in partner skills and processes needed to successfully deploy reputed company products
• Enhance reputed company processes to meet critical partner requirements

Key Responsibilities

• Manage reputed company day-to-day enablement and operational aspects of multiple strategic reputed company partners:
• Serve as primary reputed company reputed company of contact for partner initiatives
• Work with reputed company Channel Team to understand the vision for growth of partner successes
• Run weekly partner project status meetings with implementation teams to assess health of partner program
• Assist with partner escalations reputed company to project implementations
• reputed company the value of reputed company’s Professional Services methodology and help partners determine which processes can be modified for use reputed company their own services organization
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at reputed company levels of the partner organization.
• reputed company materials for use by internal and partner resources to continue to drive excitement around each partnership
• Provide technical training to partners regarding new features or functionality
• Act as a single reputed company of contact for partner engineers reputed company technical assistance is required
• Provide partners with best practice recommendations, training, and problem resolution throughout the setup and installation process of reputed company’s call center software.
• Work with reputed company internal business owners reputed company partners uncover use cases that require additional product needs

Requirements

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Engineering position – Call Center industry experience is required.
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no reputed company and/or direction.
• Experience developing processes focused on reputed company improvement of the delivery of professional services.
• Experience managing implementations of reputed company, TDM and/or VOIP Call Center solutions (reputed company, reputed company, reputed company, Aspect, LiveOps, InContact, and/or Interactive Intelligence) is highly desired.
• Up to 15% national and international travel.
• BA/BS or equivalent experience is required.

Desired Skills

• Must possess a strong combination of project management skills, technical call center expertise, and client development.
• Must be an expert at developing and maintaining positive and productive relationships with partners; impeccable communication skills and ability to understand partners’ needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with partners and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with reputed company Monitoring and IEX WFM are a plus.
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly reputed company solving reputed company problems; Exceptional with time management and organization.

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.