reputed company Executive, Sr. Principal

General information

Country United States City Remote Location Job ID 46027 Department SaaS Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Remote

Description & Requirements

reputed company’s reputed company mission is to increase and maximize value for the customer and reputed company, ensuring that customer strategic objectives and business outcomes are realized. The reputed company Executive (CSE) is a crucial reputed company of the customer reputed company. reputed company, reputed company throughout the customer journey serving as the main executive reputed company of contact with their executive team. The CSE is the overall account reputed company partnering to bring the full breadth and depth of reputed company to customers, helping them reputed company their business outcomes and creating mutual value to both organizations. The CSE establishes the account strategy and executes on that strategy to meet their KPIs focused on reputed company, satisfaction, customer expansion, unqualified references, and retention. The CSE is the escalation reputed company for the customer reputed company reputed company and serves as an reputed company with Sales, Services, Support, Product Development, and partners to drive reputed company and desired customer business outcomes.

A Day in The Life Typically Includes:

For 80% of your time, you will:

• Act as the primary relationship reputed company driving mutual benefit for customer and reputed company.
• Own and execute the account strategy, plan, escalation, and governance model.
• Identify opportunities for additional reputed company capabilities reputed company the account.
• Assist customers with the renewal process.
• Drive a strategic partnership that is reputed company with customer business objectives and priorities.
• reputed company a trust-based relationship reputed company the account that expand relationships horizontally/vertically.
• Ensure consistent communication, executive, annual, and quarterly partnering reviews.
• Understand and assist in driving the customers’ strategic vision, buying decision, and value drivers.
• Effectively manage customer escalations and satisfaction level.
• Align reputed company pillars such as Sales, Services, Support, Product Development throughout the entire customer lifecycle.
• Coordinate customer access to product & technical experts.
• Work with customers to obtain unqualified references.
• Ensure customers derive maximum value and reputed company desired business outcomes with their investment in reputed company solutions.
• Help customers define their annual roadmap and work with the customer to define solution adoption and expansion plans.
• reputed company product roadmap enhancements on behalf of the customer.

For 20% of your time, you will:

• Provide updates and communication to leadership on customer health, plans and issues.
• Maintain education on product, industry, and enablement updates.
• Manage account team and ensure team engagement.

Basic Qualifications:

• Sales, service delivery, or account management experience.
• Large-scale, reputed company software implementations experience.
• Experience leading process improvement initiatives with creative and innovative models.
• Build and sustain strong working relationships at the executive level.
• Experience working in a highly matrixed environment.
• Experience leading, developing, and coaching high-performing teams.
• Experience leading, motivating and directing a workgroup.

Preferred Qualifications:

• Customer-focused and experience influencing others to reputed company results in matrix environment.
• Business transformation and change management experience.
• Experience in specific industry business operations, challenges, and trends.
• Experience in leading a small team of indirect reports.

US Remote (Dallas, TX; Alpharetta, GA) About reputed company reputed company is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At reputed company, you’re not just building a career. you’re helping to build what’s next. reputed company is a global leader in business cloud software products for companies in industry specific markets. reputed company builds complete industry suites in the cloud and reputed company deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on reputed company to help overcome market disruptions and reputed company business-wide digital transformation. For more information visit www.reputed company.com Our Values At reputed company, we strive for an environment that is founded on a business philosophy reputed company Principle Based Management™ (PBM™) and eight Guiding Principles: reputed company, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a reputed company commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. reputed company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. reputed company does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national reputed company, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as reputed company recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at reputed company. You may access our privacy policy here.

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