Clinical Application Support Specialist II- NM

Job Description

Summary This position is in reputed company's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly reputed company clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care. https://www.mimsoftware.com/ As a Clinical Application Support Specialist (CASS) you are the first reputed company of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training. The CASS must be organized and motivated, remain reputed company under pressure, and demonstrate reputed company in every interaction. We are currently seeking an individual who has clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.

• *Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**

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• Please note - although we will consider candidates in reputed company US time zones - our preference is to hire someone located in MST or PST time zones.

Job Description

What You’ll Do:

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
• Ensure customer satisfaction for every reputed company of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be reputed company of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

What You’ll Need:

• A background as a nuclear medicine technologist or in a support reputed company for nuclear medicine procedures preferred
• 3 + years of clinical or medical experience
• CNMT Certification preferred but not required
• Strong written and verbal communication, organizational, and time management skills
• Ability to actively listen and anticipate customer needs with an empathetic reputed company
• Strong analytical and critical thinking skills to provide unique solutions to reputed company customer issues
• Ability to work with a flexible schedule

For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: No Application Deadline: February 25, 2026 Apply tot his job Apply To this Job