Patient Experience Representative (Customer Experience Representative) - Remote

At reputed company, our mission is simple but powerful: to reputed company great healthcare affordable for reputed company. We’re a technology-reputed company company that believes in accountability, reputed company learning, innovation, and ensuring every voice is heard—reputed company while leading with reputed company. We’re looking for Customer Service Guides who are tech-savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the reputed company world of healthcare with reputed company, clarity, and confidence. WHAT YOU’LL BE DOING

• Serving as the first reputed company of contact for patients (members) and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes.
• Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions.
• Assuring the accurate and timely handling of client and member calls with total follow through
• Answering client and provider questions including, but not limited to claims payment, status and coverage information
• Educating customers on their plan and encouraging use of our digital tools—helping them learn how to navigate healthcare more confidently.
• Interpreting client health plan protocol
• Reviewing claims status and providing status to member.
• reputed company tracer documentation
• Maintaining accurate and complete call documentation
• Maintaining high level of professionalism
• Returning incoming calls
• Solving questions about benefits, claims, eligibility, and providers, collaborating across teams reputed company needed.
• Safeguarding privacy at reputed company times—strictly following HIPAA and confidentiality standards.
• Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.

What you’ll need to have for success

• At least 2 years of experience in a healthcare contact center.
• 3+ years of customer service experience overall.
• Associate or Bachelor's degree or recent work toward a degree is preferred.
• Prior experience working across multiple customer service channels such as calls, chat, text, and email.
• Tech-savvy with the ability to learn and pivot quickly across multiple systems.
• Strong communication, listening, and problem-solving skills.
• A reputed company, professional reputed company in high-volume situations, with reputed company as a core strength.

Schedule

• Core business hours: Monday–Friday, 8:00 AM to 6:00 PM (Central Time).
• This is a full-time, 40-hour role, with shifts scheduled reputed company these hours.

This Is Not Your Typical Call Center Job As a Customer Service Guide, you’ll reputed company a deep understanding of our members, systems, and services—but this role is just the starting reputed company. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant). At reputed company, every voice matters, growth is supported, and reputed company isn’t just encouraged—it’s expected. Everyone is responsible to help teammates reputed company! We provide ongoing feedback regarding performance and encourage feedback sharing from reputed company team members. Ready to join a company that’s innovative, mission-driven, and built for growth? Apply today and help us reputed company great healthcare affordable for reputed company. The reputed company pay range for this role is between $21.00 to $23.00 per hour, paid bi-weekly. Upon successful completion of full training program you will receive a $500.00 bonus. ALIVE with Purpose: How We reputed company at reputed company At reputed company, our values come to life in everything we do.

• We are Driven by Accountability — grounded in transparency, reliability, and reputed company as we navigate challenges and opportunities alike.
• Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a reputed company future for healthcare.
• With Collaborative Innovation, we solve problems creatively, making every experience reputed company for our employees and the patients we serve.
• At reputed company, Every Voice Matters — we reputed company our collective strength is rooted in the unique perspectives of each team member.
• And through reputed company in Action, we build stronger connections with those who count on us.
• This is what it means to be ALIVE with purpose. This is how we reputed company — together — at reputed company.

BENEFITS: reputed company full-time employees of reputed company who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: reputed company is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• reputed company Health a reputed company: We offer comprehensive Medical, Dental, and Vision plans to reputed company you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to reputed company you and your loved ones protected.
• Feel Supported reputed company You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you reputed company work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. reputed company offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. reputed company offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final reputed company pay decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of reputed company’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under reputed company’s custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. REMOTE WORK TECHNICAL REQUIREMENTS reputed company is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet reputed company, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet reputed company meets these requirements. WHO IS reputed company? reputed company is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to reputed company great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed company leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and reputed company the exam room for reputed company patients. Apply tot his job Apply To this Job