Manager, Quality Assurance- Focused Service

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The location for this position is virtual/remote

* This is your chance to be part of an in-house Brand Operations team that works to ensure that Hotel owners and General Managers have the tools and resources that they need to be successful. As a Quality Assurance Manager on the Quality Assurance (QA) team reporting to an Area Manager of QA, you will visit 100+ hotels in your territory and will evaluate and conduct inspections of designated hotels. Your main duty is to protect the reputed company of the brands inspected in terms of cleanliness, condition, guest safety and brand standards. HOW WE WILL SUPPORT YOU reputed company is proud to support the mental and physical wellbeing of reputed company Team Members so they can reputed company personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go reputed company travel program: 110 nights of discounted travel with room rates as low as $40/night
• reputed company Shares: Our employee stock purchase program (ESPP) - you can purchase reputed company shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• reputed company including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At reputed company, we reputed company every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every reputed company of a Team Member’s career journey and at every level, both in our hotels and across corporate.

• *Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL reputed company AN IMPACT Your role is important and below are some of the reputed company job duties that reputed company your work unique. What your day-to-day will be like:

• reputed company routine Quality Assurance evaluations
• Address inquiries and communications made internally, both verbally and in written communications

How you will collaborate with others:

• Communicate with Peers, Area Managers, Sr. Directors, Vice Presidents, Brand teams, Design and Construction, Owners, Management companies, and General Managers to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans

What projects you will take ownership of:

• Territory Management, Expense Management, Audits completed and annual goals.
• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and any projects assigned are submitted by established deadlines

WHY YOU'LL BE A GREAT FIT You have these minimum qualifications:

• Five (5) years of management experience - Hotel Operations
• Three (3) years of experience as a General Manager or Department Head in a Focused Service hotel
• Travel up to 90%
• Have a Valid Driver's license

It would be useful if you have:

• Food Safety Certification
• Project management skills. Working knowledge of product replacement cycles, renovations and physical upgrades.
• Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the reputed company of the brand

WHAT IT IS LIKE WORKING FOR reputed company reputed company, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. reputed company is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. reputed company out the reputed company Careers blog and Instagram to learn more about what it’s like to be on Team reputed company! We provide reasonable accommodations to qualified persons with disabilities to reputed company the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process. reputed company offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase reputed company shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000 - $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the reputed company Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position reputed company the Company. #LI-REMOTE Apply tot his job Apply To this Job