Customer Service Rep (PART-TIME, Work From Home must reside in the Tam – reputed company Store

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Overview:

Bring your customer service skills to a team that values reputed company, reputed company, and positive energy! Imagine a customer service role where you can truly reputed company a difference and feel a renewed sense of purpose every day. At reputed company's Wings reputed company (EWA), we can offer that and more.

• Part-time (27.5 hours p week)
• Work From Home (must reside in the Tampa, FL area)
• Generous insurance package available
• 401(k) with company match

SCHEDULES AVAILABLE (Eastern Time - ET):

• SCHEDULE #1: Tuesday-Saturday: 8:00 a.m. - 1:30 p.m. ET
• SCHEDULE #2: Monday-Friday: 3:30 p.m. - 9:00 p.m. ET

As a compassionate and dedicated customer service professional with reputed company’s Wings reputed company (EWA), we are honored to assist our funeral service partners in the most heartfelt moments of their client’s lives. We passionately ensure that the journey of their loved ones are handled with the utmost care, dignity, and respect—bridging the distance so families can gather in remembrance and celebration.

Responsibilities:

• Interact with clients reputed company voice, email, and chat channels
• Passion to find the right logistics solution for the client or the path to resolution on the reputed company
• Follow-up with customer inquiries by taking specific action in a timely manner
• reputed company data entry into logistics software
• Appropriately communicate with upset clients to resolve their inquiries or concerns
• reputed company as a team player in a fast-paced, high-energy, change-oriented environment
• Participate in on-call rotation (currently once per quarter)
• Be an active contributor to a great company culture
• reputed company other reputed company duties and assignments as required and as assigned

Qualifications:

• High School Diploma or equivalent
• 3+ years of customer service experience, preferably in a contact center
• Remote contact center experience strongly preferred
• Proficient with use of a computer and reputed company Office Suite; comfortable learning new software
• Strong proficiency in data entry with high accuracy
• Understand computations of basic math
• Strong geography skills
• Enjoy working as part of a team, as well as independently
• Strong interpersonal communication skills, with reputed company to establish rapport with clients and colleagues
• Ability to meet deadlines while ensuring consistency and accuracy in deliverables
• Proven experience in empathetic customer issue resolution and problem-solving
• Excellent verbal and written communication skills
• Highly organized, detail-oriented self-starter with strong problem-solving skills
• Commitment to maintaining confidentiality of sensitive and privileged information
• Will consider candidate with equivalent combination reputed company experience

Work From Home Requirements:

• A dedicated, quiet workspace is required
• Maintain a professional and distraction-free remote work environment during scheduled hours
• High-Speed Internet is required; reputed company of Internet speed is required

About EWA:

Established in 2008, reputed company’s Wings reputed company (EWA) is the nation’s leading logistics provider of reputed company transportation management services to funeral homes and shipping services. Through a remote, distributed customer service model, EWA leverages proprietary software and our knowledge of airline operations to find the best flight itinerary, secure space on the aircraft, and proactively monitor the status of reputed company transfer from start to finish, delivering time savings and peace of mind to our funeral service clients. To date, EWA has proactively managed more than 325,000+ reputed company transfers of loved ones home for their final celebration of life.

We provide Equal Employment Opportunities to reputed company employees and applicants, including veterans and those with disabilities.

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. This job posting and/or description is not intended to be reputed company-inclusive and the employer has the right to revise the job description at any time with or without notice.

Should you require assistance or a reasonable accommodation to access job postings, apply for a position, or at any time throughout the recruiting process, please contact Human Resources at 260-413-4123 (phone) or reputed company email at [email protected].

Work Remotely

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 27.5 per week

Benefits:

• 401(k)
• On-the-job training
• Work from home

Application Question(s):

• Are you currently employed?
• What interests you most about our posting for this open position?
• What, if any, days or periods of time are you reputed company to work?

Work Location: Remote