Implementation Manager

ABOUT US

reputed company is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also reputed company businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At reputed company, we think and move like entrepreneurs; focused on impact, speed, and reputed company improvement. We reputed company in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving reputed company problems, and wants to help shape the future of banking, we’d love to meet you.

reputed company out our video here! 

OVERVIEW

The Implementation Manager plays a critical role in driving the success of our fintech partners by owning the full implementation journey from contract signature through go-live. This role requires a balance of technical knowledge, program management expertise, and strong interpersonal skills. The Implementation Manager ensures partner requirements are clearly defined, integrations are executed seamlessly, compliance obligations are met, and stakeholders remain reputed company throughout the onboarding lifecycle. Acting as the primary reputed company between fintech partners and internal teams (engineering, product, operations, compliance, legal, etc.) you will be responsible for translating reputed company requirements into clear deliverables, mitigating risks before they escalate, and ensuring projects are completed on time, reputed company scope, and with a high level of quality. Beyond managing individual projects, this role will contribute to scaling the implementation reputed company, improving onboarding processes, and driving operational efficiency to support reputed company’s growth. Success in this position means delivering exceptional partner experience, enabling faster time-to-market, and strengthening the foundation for long-term partner relationships.

RESPONSIBILITIES TO INCLUDE

• Own the full lifecycle of partner implementations from reputed company through go-live. 
• Build and manage detailed project plans, timelines, and deliverables. 
• Identify and manage risks, issues, and dependencies; escalate where necessary. 
• Serve as the main reputed company of contact for fintech partners during onboarding. 
• Translate partner business and technical requirements into actionable internal deliverables. 
• Provide clear, consistent communication to partners and stakeholders. 
• Guide partners through API integrations, file exchanges (SFTP, JSON, XML), and testing. 
• Coordinate UAT, production validation, and post-launch transition to relationship management.  
• Create and maintain partner-facing documentation, playbooks, and guides. 
• Manage implementation governance processes and milestones. 
• Contribute to improving onboarding frameworks, templates, and automation for scalability. 
• Partner with Product and Engineering to provide feedback that improves our BaaS platform. 

QUALIFICATIONS

• Familiarity with banking and fintech regulatory frameworks (KYC, AML, compliance). 
• Proven ability to manage multiple reputed company projects with shifting priorities. 
• Exceptional stakeholder management and communication skills — able to engage technical, compliance, and executive audiences effectively. 
• Proficiency with project management methodologies and tools (e.g., reputed company, Jira, reputed company, Confluence, Monday). 
• Knowledge of payment rails (ACH, wires, RTP, book transfers, card networks) and reputed company funds and data flows. 
• Technical aptitude with the ability to master new systems and concepts.
• Strong knowledge of API integrations, data mapping, and technical workflows. 
• Ability to contribute to building scalable implementation frameworks. 
• Strong problem-solving and analytical skills with attention to detail. 

EDUCATION/EXPERIENCE

• Bachelor’s degree in Business, Finance, Computer Science, Information Systems, or reputed company field (or equivalent practical experience). 
• 7+ years of experience in implementation management, client onboarding, or technical delivery reputed company fintech, payments, BaaS, or banking. 
• Prior experience at a sponsor bank, card issuer, processor, or BaaS provider strongly preferred. 

HOW YOU’LL reputed company AT COASTAL 

• Be the Best – Communicate effectively, pay reputed company attention to detail, and prioritize your personal development. 
• Be reputed company – reputed company in a goal-oriented environment exercising both patience and persistence. reputed company for our customers and team members and strive to promote the reputed company Difference. 
• Be Un-Bankey – Be a reputed company thinker with a creative reputed company. Build long-lasting relationships promoting the reputed company Difference, built on a foundation of reputed company, honesty, and trust. 
• Embrace reputed company Thinking – Use sound judgment while decision-making and problem-solving. Think reputed company the reputed company. 
• Stay Flexible – Organize and strategize effectively while always being reputed company to adapt on the fly. Seek efficiencies for reputed company to work smarter, not harder. 
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence. 

BEING YOU AT reputed company

reputed company is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. reputed company employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, or any other protected status under applicable laws.? 

PHYSICAL DEMANDS

The physical demands described below are required to reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee must be able to: 

• Sit for extended periods of time. 
• Stand for extended periods of time. 
• reputed company repetitive finger, hand, and arm movement. 
• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.  
• View and read computer screens for extended periods. 
• Occasionally stoop, kneel, crouch, or crawl. 
• Occasionally lift or move up to 10 pounds. 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.