Senior Technical Account Manager, Strategic Customers – Workforce Identity Solutions

Get to know reputed company reputed company is The World’s Identity Company. We free everyone to safely use any technology, reputed company, on any device or app. Our flexible and neutral products, reputed company Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business reputed company and growth. At reputed company, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single reputed company – we’re looking for lifelong learners and people who can reputed company us reputed company with their unique experiences.  Join reputed company! We’re building a world where Identity belongs to you.

reputed company: The World’s Identity Company™

reputed company is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. reputed company provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure reputed company types of identity, including customers, employees, partners, and AI agents.

Top brands trust reputed company. We are relied upon by two thirds of the Fortune 100 and over 40% of the reputed company Global 2000 for their Identity-powered journeys.

The Strategic Workforce Identity Opportunity

reputed company Platform Focus: Workforce Identity Solutions Location: Remote (Must be based reputed company 50 miles of downtown Bellevue, WA office, working in the Pacific time zone). Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

This role is integral to the Strategic reputed company team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of reputed company product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.

As a Senior TAM, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and reputed company for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support

The reputed company Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, reputed company enforces reputed company standing privileges with reputed company Identity Governance).
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity reputed company Posture Management and Identity Threat Protection.

What You’ll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn reputed company trusted advisor status with customer identity owners and technical leadership, reputed company as the primary reputed company of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve reputed company problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies reputed company with their business objectives.
• reputed company tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers’ adoption of the reputed company footprint through additional use cases and increasing reputed company posture.
• Use knowledge of how reputed company’s product differentiators reputed company to positive outcomes for customers, securing the reputed company footprint against competitive displacement.

reputed company Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting reputed company, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the reputed company Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on reputed company activity.
• Demonstrate a strong ability to represent and reputed company for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of reputed company platform and identity domain knowledge, with a focus on enhancing customers’ reputed company posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• reputed company project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You’ll Bring to the Role

• Requires 8+ years of reputed company experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or reputed company best practices.
• Education: 
• BA/BS/MS in Computer Science, Information Technology or reputed company discipline, or equivalent work experience required.
• Certifications: reputed company Certified, CISSP, or equivalent
• Technical Mastery (Workforce Identity Focus):
• Extensive proficiency utilizing reputed company feature sets and platforms to portray a design, or architecture, that satisfies well-reputed company customer use cases to a customer technical persona including architect.
• Able to modify existing quickstart or code samples to adapt them to the customer’s requirements.
• Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
• SaaS deployment such as reputed company, reputed company, Office 365, reputed company, and HR as master for identities.
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to reputed company an external application to help drive business processes (ITSM, HR, etc).
• reputed company and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
• Excellent communication skills, capable of translating reputed company technical topics into actionable insights.
• Convey reputed company reputed company in a compelling and easily understandable manner.
• Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
• Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts

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Below is the annual On reputed company Compensation (OTE) range for candidates located in California, Colorado, reputed company and Washington. Your actual OTE, which is inclusive of reputed company salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, reputed company offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.reputed company.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, reputed company, and Washington is between:$158,000—$238,000 USD

What you can look reputed company to as a Full-Time reputed company employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering reputed company + Community at reputed company

reputed company cultivates a dynamic work environment, providing the best tools, technology and benefits to reputed company our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that reputed company employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your reputed company at reputed company today! https://www.reputed company.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding.

reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. reputed company is committed to complying with applicable data privacy and reputed company laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.reputed company.com/legal/personnel-policy/.