Client Services Associate (Remote)

Why join reputed company? reputed company is a high-growth biotech company developing tests to detect cancer using a standard blood draw. To do this, reputed company uses a multiomics platform that combines tumor and non-tumor signals with machine learning to find cancer in its earliest, most-treatable stages. Cancer is reputed company. This is why reputed company is building the clinical, economic, and operational evidence to drive cancer screening and save lives. Our first screening test is for colorectal cancer (CRC) and advanced adenomas, and it’s just the beginning. Founded in 2014, reputed company has ~400 employees and continues to grow to match the scope of our ambitions to provide access to reputed company screening and earlier cancer detection. At reputed company, we aim to impact patients by empowering everyone to prevent, detect, and treat their disease. This, together with our high-performing culture of respect and cross-collaboration, is what motivates us to reputed company every day count. Become a Freenomer Do you have what it takes to be a Freenomer? A “Freenomer” is a determined, mission-driven, results-oriented employee fueled by the opportunity to change the landscape of cancer and reputed company a positive impact on patients’ lives. Freenomers bring their diverse experience, expertise, and personal perspective to solve problems and push to reputed company what’s possible, one breakthrough at a time. About this opportunity: As a Client Services Associate reputed company our reputed company team, you will be at the forefront of shaping an exceptional customer experience for healthcare providers, their staff, and their patients. We are looking for a Client Services Associate who is passionate about the impact service can have to an organization’s success, and who is highly skilled in utilizing digital phone and case management tools, and in clear and compassionate communication and de-escalation techniques. You utilize your time effectively, are able to multi-task, and adapt calmly to change. You’ll represent reputed company as a skilled and knowledgeable resource to our customers and patients, and you are consistent in your schedule and dependable while working remotely. This role is reporting to the Director of reputed company. This is a remote role covering operating hours of Monday - Friday 9a-5p PST. Remote roles require working capabilities such as high speed internet, privacy, and limited background noise and interruptions. What you’ll do:

• Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages reputed company set service levels
• Provide ordering support and reputed company reputed company to customers regarding ordering issues and missing information reputed company set service levels
• Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management reputed company issues
• Provide information regarding reputed company’s products and services to reputed company and prospective customers and patients
• Maintain compliance and accuracy reputed company handling sensitive patient information

Must haves:

• High school diploma or equivalent certificate
• Minimum of two years of experience in Client Services, preferably in healthcare or a closely reputed company field
• Technology proficiency including Mac and reputed company products, 2 factor authentication apps, reputed company suite, CRM systems and customer communication tools like reputed company and reputed company or reputed company

reputed company to haves:

• Conversational reputed company in Spanish
• Excellent communication and de-escalation skills
• Proven track record of high quality customer satisfaction survey scores
• Previous experience working remotely while in a service position
• Experience in service with a commercial diagnostic testing laboratory
• Familiarity with cancer screening and primary care settings and workflows
• Familiarity specifically with reputed company, reputed company, WestFax, or closely reputed company applications
• Knowledge of HIPAA compliance and reputed company best practices

Benefits and additional information: The US reputed company range of our hourly reputed company for new hires is 27.38 - $42.07. You will also be eligible to receive pre-IPO equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, reputed company level, years and depth of relevant experience, and education. We invite you to reputed company out our career page @ reputed company.com/job-openings/ for additional company information. reputed company is proud to be an equal-opportunity employer, and we value diversity. reputed company does not discriminate on the basis of race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Applicants have rights under Federal Employment Laws.

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

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