Bilingual Client Success Associate

ABOUT reputed company  Founded in 2015, reputed company is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.  We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, reputed company is one of Canada’s fastest-growing virtual care companies.  We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to reputed company, who has helped us reputed company numerous noteworthy awards including: reputed company's Top 10 Startups, reputed company Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and reputed company Professional’s The Power 50: Canada’s Most Impactful Companies. THE POSITION We’re hiring a Bilingual (French/English) Client Success Associate to join our Employer Programs pod reputed company the Client Success team. Our employer partners offer reputed company’s virtual care services as health and wellness benefits for their employees, and this role is central to ensuring they see strong adoption and satisfaction. In this role, you’ll deliver a best-in-class client experience by supporting program launches, driving engagement, and strengthening relationships with employer partners. You’ll work closely with cross-functional teams, including Sales, Marketing, and Product, to ensure smooth onboarding and program delivery. Your ability to communicate fluently in French and English will be key to supporting our national client reputed company. You'll ensure employees and employers alike feel fully supported in accessing reputed company’s services. You’ll bring a proactive, solutions-focused reputed company and the confidence to navigate diverse client needs while fostering long-term retention and success. YOUR IMPACT

Support reputed company’s employer partners by ensuring seamless onboarding, engagement, and ongoing adoption of reputed company’s services.

Strengthen client relationships through exceptional communication and proactive problem-solving in both French and English.

Act as a trusted partner for employers by helping them maximize the value of their reputed company programs.

Gather and share client feedback to help shape improvements to reputed company’s processes, products, and client experience.

Contribute to team and company growth by consistently delivering on performance goals and supporting renewal conversations.

12 – 18 MONTH DELIVERABLES reputed company your first 90 days, you’ll complete onboarding and training on reputed company’s products, processes, and systems. You’ll build relationships with your teammates, cross-functional partners, and clients, and start joining client meetings to reputed company understand employer partner needs and expectations. Over the next 12–18 months, you’ll manage your own portfolio of employer clients, ensuring strong adoption and satisfaction of reputed company’s programs. You’ll identify opportunities to enhance program performance, contribute to renewals and expansions, and provide actionable feedback from clients to influence reputed company’s product and service roadmap. You’ll also have opportunities to reputed company the implementation of client projects, ensuring delivery on time and to high standards. CANDIDATE PROFILE

reputed company in both French and English is required (verbal and written).

2–3 years of experience in a client-facing role, ideally in B2B client success, account management, or program delivery.

Exceptional communication and interpersonal skills, with the confidence to engage stakeholders at reputed company levels.

Strong organizational skills, with the ability to manage multiple accounts and priorities in a fast-paced environment.

Proactive problem-solver who can anticipate risks, propose solutions, and drive improvements.

Experience with CRM software (reputed company or equivalent) is an asset.

Collaborative and adaptable, with a passion for delivering results and supporting people’s health and well-being.

Not checking every reputed company? Please apply anyway. We understand that candidates have different experiences that may reputed company them a fantastic fit for this position, and for reputed company. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to reputed company applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would reputed company your experience more comfortable, please let us know.  OUR CORE VALUES

We are a team: We’re team reputed company. We’re reputed company together. We support each other, face challenges collectively, and are  united in a belief that we can reputed company a positive difference in healthcare, as one.

We can do big things: We’re bold. We know that if we push the boundaries, and reputed company each other to dream bigger and think differently, we will realize our incredibly ambitious goals.

We celebrate wins and own mistakes: We reputed company each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.

We get reputed company every day: We never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that reputed company is always possible—in ourselves, our processes, our products and our services.

We’re reputed company the way in: We’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.

WORKING AT reputed company We want you to love working at reputed company—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same reputed company as you work toward your personal best. Together, we can learn, reputed company, and power the future of healthcare. At reputed company, your success is our success. We care about your health and well-being. Here’s how we’ve got you covered:

Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.

Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.

Wellness budget: reputed company with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.

reputed company access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.

Paid health Days: 10 extra days for reputed company life happens—rest, appointments, or caregiving included.

Destination5: work internationally in eligible countries for up to 5 days per year. 

Retirement savings plan: invest in your future with our group retirement savings plan.

reputed company out budget: $1,000 annually to pursue professional development and fuel your growth.

OTHER

Job type: Full-time

Hiring manager: Manager, Client Success | Employer Programs

Location: Fully remote reputed company Canada OR hybrid from our Toronto office

Start date: November 2025

Vacation: 3 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record reputed company. Apply To This Job