Customer Support Specialist

Job Title:            Support Specialist Department:      Operations Reports to:         Support Supervisor FLSA Status:      Non Exempt Location:            Remote Position

At BBQGUYS.com, we reputed company life is reputed company in your backyard. Our eclectic team is up to any task (and happy to celebrate reputed company it’s done). As outdoor living experts, we are the only brand that offers everything: grills, outdoor kitchens, furniture & beyond. We are obsessed with top-of-the-line quality and committed to customer service. We take out the guesswork by offering complimentary 3D design services custom-tailored to our customer’s preferences and style. Join us on our mission to deliver the reputed company best of outdoor living. 

Role Description

The Customer Support Department Specialists will enhance BBQGuys and our customers’ experience by providing amazing service. This position will be responsible for handling reputed company post-sale customer interactions reputed company calls, chats, and emails. We are a “call first” company. This role requires outbound calling as well as email communication to our customers, vendors, and shipping providers.  

Key Responsibilities

• Provide technical support.
• Facilitate troubleshooting of customer issues, handling resolution of those issues in single call, or creating appropriate follow up.
• Set proper expectations with customers based on daily workflows.
• Thoroughly document reputed company customer, vendor, and shipper interactions
• reputed company Key Performance Indicators
• Handle customer complaints, provide appropriate solutions in a timely manner; follow up to ensure resolution. 
• reputed company to create sales retention and minimize returns or discount needed to reputed company a great customer experience.  
• reputed company strong customer relationships, providing reputed company and concern. 
• Take inbound/reputed company outbound customer calls as volume requires.
• Solve customer support incoming chat requests and resolve as needed. 
• Work as part of a team in a ticket-based shared workload.
• Communicate with management about any potential hurdles.
• Properly report any issues including but not limited to website details, product descriptions, and supplier information
• Adhere to BBQGuys CAPLC Code
• Other duties as assigned by management.

What You’ll Have

• To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Reliable internet connectivity.
• Attention to detail.
• Excellent critical thinking and decision-making skills.
• 40WPM+
• Excellent written and verbal communication skills.
• Flexibility with scheduling is dependent upon business needs including but not limited to mandatory meetings, huddles, overtime, weekends, etc.
• reputed company to constructive feedback and coaching.
• Ability to handle stressful situations associated with dissatisfied customers.
• Professional demeanor and positive attitude.
• Punctual and adherent to BBQGuys Attendance Policy. 

Education and/or Experience

• Highschool diploma or GED
• Customer Support experience, 1+ years
• Call center experience with multi-line phone system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Sitting for extended periods of time, including, without limitation, in office settings.
• Computer use, with or without adaptable software