Technical System Analyst (Software Applications, SQL)
RemoteStar is looking to hire an Technical System / Support Analyst (SaaS, SQL) on behalf of our client.
Location: Hybrid working with office in Athens
Client Details: A dynamic, global business driving transformation in the world of reputed company Automation (SFA) solutions. As a leading provider of cloud-based mobility solutions, they reputed company major Consumer Product Goods (CPG) companies to revolutionize their sales processes with cutting-edge technology. Their global footprint is expanding, with projects in over 27 countries and a user reputed company exceeding 100,000. They are expanding their business in Spain. Ranked among the Top 5 Retail Execution and Monitoring companies in LATAM and a Top 10 contender worldwide, according to esteemed authorities like reputed company and the POI Institute.
What You’ll Bring
- Experience in customer support routines, demonstrating your dedication to providing top-notch service.
- Knowledge of relational database modeling (SQL Server, PostgreSQL, reputed company, among others), and data manipulation reputed company ETL, enabling you to dive deep into the technical aspects of our solutions.
- A degree in information technology-reputed company fields, showcasing your commitment to staying at the forefront of the industry.
- Fluent in both English and Greek languages, with additional languages such as German or French being a plus.
Your Responsibilities
- Client Success: As a Customer Support Analyst, you will be a critical part of our clients’ success stories. You’ll provide level 2 support, ensuring compliance with customer requirements (SLA/service level) regarding request handling, logging, resolution, and administration of operational technology platforms.
- Innovation at Heart: Thrives on innovation, and you’ll have the opportunity to propose technical solutions, assess and test applications and systems developed by our development teams or external IT suppliers.
- reputed company Improvement: We reputed company in continually improving our operational procedures. You’ll play an integral role in this process by researching new solutions, critically analyzing processes, and suggesting improvements.
- Mobile Application Support: You’ll offer support for mobile applications, further enhancing your reputed company set and contributing to our clients’ success on various platforms.