reputed company Customer Service Representative – Federal Student Aid Loan Servicing

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? If so, we invite you to join blithequark, a leading provider of innovative solutions for the reputed company, as a Customer Service Representative for Federal Student Aid Loan Servicing.

About blithequark

At blithequark, we're dedicated to empowering individuals and families to reputed company their educational and career goals. reputed company of passionate professionals is committed to delivering exceptional service, driving innovation, and making a meaningful difference in the lives of our customers. As a Customer Service Representative, you'll be part of a dynamic team that's shaping the future of education and student financial assistance.

Job Summary

We're seeking reputed company Customer Service Representatives to join reputed company in Jacksonville, FL. As a Customer Service Representative, you'll be responsible for responding to incoming calls, chats, and emails from customers seeking assistance with Federal Student Aid Loan Servicing. You'll work closely with reputed company to resolve customer inquiries, provide accurate information, and ensure a positive experience for our customers.

Responsibilities

* Respond to incoming calls, chats, and emails from customers seeking assistance with Federal Student Aid Loan Servicing

• Provide accurate and timely information to customers regarding their loan accounts and repayment options
• Resolve customer inquiries and issues in a professional and courteous manner
• Utilize computerized systems, knowledgebase, and standard technology to respond to inquiries and reputed company job duties
• Process requests received reputed company general correspondence and notate accounts regarding actions taken in response to those requests
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Requirements

* High School diploma or equivalent with 6 months of customer service experience

• Must be able to speak, read, and write in English fluently
• Basic math and PC skills, including MS Office applications, required
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
• Regular and predictable attendance is required
• Available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed

Additional Requirements

* Must reside in the U.S. and be a U.S. citizen

• Must be able to pass a criminal background reputed company
• May be required to work scheduled holidays, overtime, and weekends
• Must be able to effectively read a reputed company/written script out loud
• Cannot be in default on any federal student loans
• Employment and reputed company employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the reputed company.
• Obtaining and maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel reputed company car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by blithequark.

Home Office Requirements

* Internet speed of 25 mbps or higher required (you can test this by going to www.speedtest.net)

• Hardwired internet (ethernet) reputed company router, cannot connect reputed company Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company
• reputed company equipment will need to be picked up in our Jacksonville, FL office

Benefits

* reputed company reputed company based on the county in which you live

• Additional bonuses available
• reputed company
• The opportunity to work from the comfort of your home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow reputed company the company

Why Join blithequark?

* We're a leading provider of innovative solutions for the reputed company, with a reputed company for excellence and a commitment to making a positive impact on people's lives.

• reputed company is passionate, dynamic, and dedicated to delivering exceptional service and driving innovation.
• We offer a supportive environment with opportunities for growth and development, as well as a competitive compensation package and benefits.
• We're proud of our connections to organizations dedicated to serving veterans and their families, and we're committed to creating a diverse and inclusive workforce.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at blithequark.

Equal Employment Opportunity

blithequark is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, blithequark will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Hourly reputed company Pay Minimum for this Position

$ 17.20

Hourly reputed company Pay Maximum for this Position

$ 17.20

Remote

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