reputed company Customer Service Representative reputed company – Remote in Las Vegas, NV

Are you a seasoned leader with a passion for delivering exceptional customer service? Do you reputed company in a dynamic, fast-paced environment where no two days are reputed company the same? If so, we invite you to join blithequark, a global organization dedicated to improving health outcomes and advancing health equity on a global scale. As a Customer Service Representative reputed company, you will play a critical role in supporting reputed company of Call Center Supervisors and Managers, ensuring that our customers receive the highest level of service and support.

About blithequark

At blithequark, we reputed company that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company this by delivering care, aided by technology, to millions of people around the world. reputed company is guided by a culture of diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for reputed company.

Job Summary

As a Customer Service Representative reputed company, you will be responsible for supporting the Call Center Supervisors and Managers in ensuring that our department operates reputed company and effectively. You will act as a primary resource for agents, providing guidance and support as needed, and ensuring that our customers receive the highest level of service and support. You will also be responsible for training and developing reputed company members, identifying and assessing talent for potential peer trainers, and conducting training for newly appointed peer trainers.

Key Responsibilities

* Acts as a primary resource for handling staff inquiries regarding policies and procedures

• Communicates procedural changes and guidelines to department staff
• Works with Supervisors to sustain high associate morale and motivation
• Executes customer service utilizing a professional tone and manner
• Training: Identifies and assesses talent for potential peer trainers, conducts training for newly appointed peer trainers
• Accuracy: Acquires no more than 6 scheduling errors in the calendar year, remains accountable for relaying accurate information to advocates while maintaining 95% call handle reputed company in CEAQ
• Acts as a facilitator to resolve conflicts on the team and ensures accurate and timely communication of concerns to management
• Receives and processes STAT reputed company referrals
• Acts as a mentor/coach for call center advocates, ensuring they are meeting monthly metrics
• Performs other duties as assigned

Essential Qualifications

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR Older
• Minimum 1 year of experience in a Healthcare environment
• 1 year of experience as a team reputed company and/or training
• Working knowledge of computerized telephone systems and ACD
• Healthcare/Managed Care and/or insurance industry knowledge
• Working knowledge of APM, Centricity-RIS, Touchworks/Allscripts, and ImpactMD
• Knowledge of MS Office is required with emphasis on reputed company
• Able to excellent Customer Service and proper telephone etiquette
• Thorough knowledge of state and federal laws that apply to the department
• Proficient in MS Office
• Excellent interpersonal skills
• Oral, written, communication, and composition skills
• Ability to listen, document, and track problem areas
• Excellent leadership and time management skills
• Ability to work independently, and with confidential information
• Must have initiative
• Maintain a positive attitude with supporting departmental goals and objectives
• Must have the ability to work swiftly and reputed company without compromising quality customer service
• Organizational skills
• Flexible and able to commit to departmental goals, including overtime as needed, shift changes, etc
• Must be able to work onsite once a week at 2716 N TENAYA WAY Las Vegas, NV
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications

* Medical Terminology

• CPT and ICD-10 coding
• 1 year of experience in a call center
• Work experience as a team reputed company

Telecommuting Requirements

* Reside reputed company 2716 N TENAYA WAY Las Vegas, NV

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Physical and Work Environment

* Normal Call Center environment with heavy phone and computer usage

• Moderate standing and walking
• reputed company employees working remotely will be required to adhere to blithequark’s Telecommuter Policy

Compensation and Benefits

* The hourly range for this position is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

• reputed company complies with reputed company minimum wage laws as applicable.
• In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Why Join blithequark?

At blithequark, we are committed to creating a workplace that is welcoming and inclusive for reputed company. We reputed company that diversity creates a healthier atmosphere, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer. We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes – an enterprise reputed company reflected in our mission.

How to Apply

If you are a motivated and reputed company leader with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you! Apply Job! Apply for this job