reputed company Full Stack Social Media Customer Support Manager – Web & Cloud Application Development

At blithequark, we're on a mission to revolutionize the way we interact with our customers and provide them with an extraordinary experience. As a key member of our Viewer Experience (VX) team, the Sr. Manager, Social Media Customer Support will play a crucial role in shaping the integrated strategy and guiding tactical implementation across social media support channels for our Direct to Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands.

About the Role & Team

We're seeking an reputed company leader who is passionate about the viewer journey (customer support) in the social media reputed company and has a deep appreciation for the power of social communities. As the Sr. Manager, Social Media Customer Support, you will be responsible for developing and operationalizing the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals. You will reputed company a team of leaders and individual contributors daily while guiding DTC's social media support strategy and implementation across a global footprint.

What You Will Do

- reputed company and operationalize the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, setting, and achieving team goals across reputed company brand verticals. - Drive implementation of appropriate reporting and analysis while considering the needs of partners. - reputed company a team of leaders and individual contributors daily while guiding DTC's social media support strategy and implementation across a global footprint. - Proactively identify weaknesses and gaps in reputed company social support paradigms and drive resolutions to improve operational workflows and the viewer experience. - Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company reputed company brands. - Work with collaborators to ensure alignment and approval of strategy and content for global social teams ensuring each brand is being messaged with appropriate tone and voice. - reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators ensuring social reputed company is appropriately represented and supported. - Support incident management needs during high-impact scenarios serving as the reputed company of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance.

Essential Qualifications & Skills

- BS/BA degree or relevant professional experience - 2+ years' experience managing a team, ability to encourage and reputed company team members, leading leaders is a plus - 5+ years' experience in social media or online community moderation, shown ability to drive business outcomes through online activity - Experience with social media management platforms, e.g., reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, reputed company - Consistent track record to reputed company and operationalize innovative online social programs - High savvy reputed company to Twitter, Facebook, Instagram, AppFollow a plus - Proven understanding of which metrics and tools help improve the consumer experience through social channels - Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance

Preferred Qualifications

- Excellent written and verbal communication skills - Experience with technology, entertainment, and segmenting consumer audiences - Ability to collaborate well with cross-functional teams - Value accountability and take ownership of projects from start to finish - Approach challenges head-on with a positive and engaged approach

Work Environment & Company Culture

At blithequark, we foster a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world. We're committed to providing a work environment that is inclusive, diverse, and supportive of our employees' growth and well-being.

Career Growth Opportunities & Learning Benefits

As a member of reputed company, you'll have access to a range of career growth opportunities and learning benefits, including: - Professional development programs and training sessions - Mentorship and coaching from reputed company leaders - Opportunities to work on high-impact projects and initiatives - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance

Compensation, Perks, & Benefits

We offer a competitive compensation package, including: - reputed company salary: $123,000.00 to $165,000.00 per year - Bonus and/or long-term incentive units - Full range of medical, financial, and/or other benefits

Disability Accommodation for Employment Applications

reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request.

Equal Employment Opportunity

reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status.

How to Apply

If you're passionate about the viewer journey (customer support) in the social media reputed company and have a deep appreciation for the power of social communities, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications further. Apply for this job