Experienced Remote Customer Support Representative - Inbound Phone Calls for Insurance Industry

About Workwarp and ModSquad

At Workwarp, we pride ourselves on being a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We are a dynamic team of professionals dedicated to delivering exceptional results in the insurance industry. Our mission is to provide top-notch support to our clients, ensuring that their software platforms run smoothly and efficiently. We are excited to announce an opportunity for a passionate and skilled Remote Customer Support Representative to join our team!

Job Summary

We are seeking a highly motivated and detail-oriented Remote Customer Support Representative to provide exceptional support to our clients in the insurance industry. As a key member of our team, you will be responsible for handling inbound phone calls, gathering and verifying information, and answering questions about insurance policies. If you have a strong passion for delivering excellent customer service, possess excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity!

Key Responsibilities

• Handle inbound phone calls from customers, providing support and answering questions about insurance policies
• Gather and verify information from customers, ensuring accuracy and completeness
• Enter data into forms and systems, maintaining high levels of accuracy and efficiency
• Provide exceptional customer service, resolving issues and concerns in a timely and professional manner
• Work collaboratively with team members to achieve shared goals and objectives
• Stay up-to-date with industry developments, products, and services to provide informed support to customers

Hours of Operation and Commitment

We operate on a 24/7 schedule, with the following hours of operation:

• Monday - Sunday: 4 AM - 5 PM PST

We require a commitment of 10 hours per week, with 5 of those hours self-scheduled on the weekend. This role is available for immediate commencement and is expected to last for 90 days (as needed).

What We Are Looking For

We are seeking candidates with the following skills and qualifications:

• Data entry experience, with a strong attention to detail and accuracy
• High-volume call support experience, with excellent communication and interpersonal skills
• The ability to type 45+ WPM, with strong typing skills and accuracy
• Strong multi-tasking skills, with the ability to handle multiple tasks and priorities

Workspace Requirements

To ensure success in this role, you will need to meet the following workspace requirements:

• A dedicated laptop or desktop computer with Windows 10 or above (sorry, no macs or Chromebooks for this opportunity)
• The willingness to install ModSquad's security software on your computer and mobile device
• The willingness to install AWS on your computer
• Access to a webcam or smartphone capable of taking pictures
• A stable broadband internet connection of 50 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Equal Opportunity Employer

ModSquad is an Equal Opportunity Employer. We are committed to providing a fair and inclusive work environment for all employees, regardless of their background, culture, or identity. We welcome applications from diverse candidates and are proud to be an employer of choice for individuals from all walks of life.

Pay Rates and Benefits

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.

We offer a competitive salary and a range of benefits, including:

• A dependable salary
• Opportunities for career growth and professional development
• A supportive and collaborative work environment
• A comprehensive benefits package

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to hearing from you.

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