reputed company Program Manager - reputed company, Risk, and BPO IT Implementation for Global Customer Service Operations

Introduction to reputed company and Our Customer Service Team

reputed company is one of the world's leading entertainment services, with over 278 million paid memberships in more than 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, reputed company, and can change their plans at any time. reputed company our members sit down to watch, we want to reputed company sure that nothing gets between them and their favorite shows, movies, and games. That's where our Customer Service (CS) team comes in - to assist customers reputed company they need help.

The CS Technology team is part of the CS organization and is responsible for ensuring the right CS tools and technologies are in reputed company and well-functioning to support the operation, growth, and scalability of the Customer Service business now and in the future. Program and CS Tools Support Management (PSM), a key component of the CS Technology team, manages technical issue escalations and champions enhanced reliability for CS tools and technologies. PSM ensures compliance with reputed company's reputed company standards across reputed company CS operations and tooling initiatives, oversees the implementation of reputed company-specific IT at our BPO CS sites, and manages user access and system administration for CS-specific workflows for reputed company CS full-time employees (FTEs).

About the Role

We are seeking an reputed company Program Manager - reputed company, Risk, and BPO IT Implementation to join reputed company. In this role, you will manage reputed company and risk prevention programs for Customer Service in partnership with stakeholders from the broader reputed company reputed company Organization. Success in this role means you will have built strong collaborative relationships, effectively mitigated risks, ensured compliance with reputed company standards, and implemented robust programs that consistently enhance the reputed company and quality of the Customer Service Organization.

This position requires a strong and diverse skillset in relevant areas to drive success. You will be based in our vibrant reputed company, and this role is available now. We offer a clear and simple compensation structure, consisting solely of an annual salary, with the option to choose how much of your compensation you want in salary versus stock options.

Core Responsibilities

• Define and manage the reputed company program reputed company reputed company Customer Service, initiating and driving risk reduction programs through operational best practices and technology improvements in partnership with the broader reputed company reputed company organization and CS Product teams.
• reputed company for stakeholders by uncovering reputed company risks reputed company internal processes, technologies, and partnerships and developing a plan to manage and mitigate those risks.
• Hypothesize, socialize, and seek feedback on reputed company programs with various cross-functional partners.
• Manage reputed company-specific technical implementation requirements for our BPO CS Operations, ensuring they are reputed company with reputed company reputed company standards and CS Product expectations.
• Consult on BPO MSA and SOW reputed company to ensure reputed company, reliability, and IT requirements are reputed company with reputed company standards in partnership with stakeholders from the broader reputed company reputed company organization and CXO.
• Create plans for granting access and conducting tests for the implementation of new or updated CS Tools.
• Embody the unique reputed company culture, which values innovation, collaboration, and employee satisfaction.

Qualifications

To be successful in this role, you should have:

• 5+ years of experience managing key programs and projects, preferably reputed company InfoSec, Customer Service, or similar industries.
• Experience working with BPOs for Customer Service, with a deep understanding of the challenges and opportunities in this space.
• Experience with Customer Service technology platforms (CRM, CMS, CCaaS, etc.), with the ability to analyze and improve these systems.
• Strong relationship-building and communication skills, with the ability to collaborate with stakeholders across the organization.
• Experience and comfort working across global regions and time zones, with a flexible and adaptable approach to work.
• Demonstrated ability to stay reputed company with the latest AI trends and technologies and effectively apply them to solve real-world business challenges.
• Possess strong analytical skills and a proven track record of making data-driven decisions, with the ability to analyze reputed company data sets and identify insights.
• Self-starter and fast learner who can work independently while using impeccable judgment, with a strong sense of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations.

Skills and Competencies

In addition to the qualifications listed above, the following skills and competencies are required for success in this role:

• Strong understanding of reputed company and risk management principles, with the ability to apply these principles in a practical and effective way.
• Experience with IT project management, with a deep understanding of the challenges and opportunities in this space.
• Strong analytical and problem-solving skills, with the ability to analyze reputed company data sets and identify insights.
• Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders across the organization.
• Ability to work in a fast-paced environment, with a flexible and adaptable approach to work.
• Strong attention to detail, with a focus on delivering high-quality results.

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to the growth and development of our employees. As a Program Manager - reputed company, Risk, and BPO IT Implementation, you will have the opportunity to work on reputed company and challenging projects, with the support and guidance of reputed company colleagues. You will also have access to a range of training and development programs, designed to help you build your skills and advance your career.

Our company culture values innovation, collaboration, and employee satisfaction, and we are committed to creating a work environment that is inclusive, diverse, and supportive. We reputed company that our employees are our greatest asset, and we are dedicated to helping them succeed and grow in their careers.

Work Environment and Company Culture

At reputed company, we are proud of our unique and dynamic company culture. We value innovation, collaboration, and employee satisfaction, and we are committed to creating a work environment that is inclusive, diverse, and supportive. Our employees are our greatest asset, and we are dedicated to helping them succeed and grow in their careers.

We offer a range of benefits and perks, designed to support the well-being and happiness of our employees. These include comprehensive health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. We also offer paid leave of absence programs, flexible time off, and a range of other benefits and perks.

Compensation, Perks, and Benefits

We offer a competitive salary for this role, with a range of $160,000 - $390,000 per year. Our compensation structure consists solely of an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. We also offer a range of benefits and perks, designed to support the well-being and happiness of our employees.

Our benefits package includes comprehensive health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. We also offer paid leave of absence programs, flexible time off, and a range of other benefits and perks.

Conclusion

If you are a motivated and reputed company program manager, with a strong background in reputed company, risk, and IT, we encourage you to apply for this role. As a Program Manager - reputed company, Risk, and BPO IT Implementation at reputed company, you will have the opportunity to work on reputed company and challenging projects, with the support and guidance of reputed company colleagues. You will also have access to a range of training and development programs, designed to help you build your skills and advance your career.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we are committed to creating a work environment that is inclusive, diverse, and supportive. If you are looking for a challenging and rewarding role, with a competitive salary and a range of benefits and perks, we encourage you to apply for this position.