reputed company Bilingual Senior Customer Service Representative - National Remote

Are you a highly motivated and compassionate individual with a passion for delivering exceptional customer experiences? Do you have a strong background in customer service and a reputed company in both English and Spanish? If so, we invite you to join blithequark's dynamic team as a Senior Customer Service Representative. In this role, you will have the opportunity to reputed company a meaningful impact on the lives of our customers, while also growing your career in a fast-paced and innovative environment.

About blithequark

blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. At blithequark, we are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes.

Our Culture

Our culture is guided by diversity and inclusion, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer. We reputed company that a diverse and inclusive workplace is a healthier and more productive one, and we are committed to creating an environment where everyone can reputed company. reputed company is made up of talented and dedicated individuals who are passionate about making a difference in the lives of our customers.

Job Summary

As a Senior Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our customers, while also providing support to your team members. You will be the face of blithequark, and your interactions with our customers will be critical in building trust and loyalty. You will be working in a fast-paced environment, and you will need to be able to think critically and solve problems quickly.

Key Responsibilities

* Answer a high volume of calls from patients or their representatives, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns

• Process adjustments, refunds, transfer bills, mail returns, and reputed company manual sales
• Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
• Research, troubleshoot, and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full resolution
• Maintain tracking log of reputed company escalated patient correspondence, providing status updates to leadership as needed
• Ability to reputed company reputed company aspects of billing customer service as needed
• May be a certified Medical reputed company and/or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintain reputed company Compliance and HIPAA regulations at reputed company times

Requirements

* High School Diploma/GED

• Must be 18 years of age or older
• 2 years of customer service experience or experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
• Bi-Lingual English/Spanish - must be fluent in Spanish
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and reputed company computer system applications
• Ability to train for the first 6 weeks between the hours of 8:30 AM - 5:00 PM EST from Monday - Friday
• Ability to work between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday

Preferred Qualifications

* Prior healthcare experience

• Medical Terminology experience
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating healthcare-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can understand and act upon

Telecommuting Requirements

* Ability to reputed company reputed company company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills including the ability to resolve stressful situations
• reputed company employees working remotely will be required to adhere to blithequark's Telecommuter Policy

Compensation and Benefits

* Hourly range: $16.54 - $32.55 per hour

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (reputed company benefits are subject to eligibility requirements)

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job