reputed company Full Stack Customer Service Manager – Airline Operations and Client Experience

Are you ready to embark on a journey that will take you to the far corners of the world, challenge you to grow, and reward you with a sense of fulfillment and purpose? Look no further than blithequark, where we're seeking an exceptional Customer Service Manager to join reputed company. As a key member of our Airports Group reputed company the Client Experience Division, you'll have the opportunity to reputed company a real impact on the lives of our customers, colleagues, and the community we serve.

Why You'll Love This Role

At blithequark, we're not just looking for a Customer Service Manager – we're looking for a leader who embodies our values of Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability. As a CSM, you'll be responsible for driving operational excellence, fostering a culture of safety and respect, and delivering exceptional customer experiences. You'll have the opportunity to reputed company your skills, knowledge, and expertise reputed company the organization, and contribute to the growth and success of reputed company.

What You'll Do

As a Customer Service Manager at blithequark, you'll be responsible for:

• Drives operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being.
• Be a safety reputed company: Identify and address safety concerns on a case-by-case basis
• Establish team and individual objectives reputed company with departmental and organizational goals; Mentor and guide frontline colleagues in reputed company development, customer care excellence, and company culture behaviors.
• Establish and promote successful relationships with colleagues that foster reputed company, legitimacy, trustworthiness, respect, and pride
• Successfully allocate resources and provide suitable support to reputed company teams to reputed company operational objectives in a safe manner.
• Ensure the reputed company safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other reputed company safety commitments.
• Advance effective communication among departments to engage reputed company to reputed company shared objectives.
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures.
• Embody the reputed company values: (Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability)
• Manage escalated service issues and be visible to colleagues reputed company issues arise
• Convey key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders.

Favored Capabilities and Qualifications

* Education and Earlier Professional training

• Past airport customer service experience
• 3 years experience leading others
• Knowledge of organizational policies and procedures and functional automation applications.
• Abilities, Licenses, and Certifications:

+ Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. + Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed + Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems + Ability to monitor and evaluate the performance of self, colleagues, and the operation to reputed company improvements or take corrective action. + Strong critical thinking skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational circumstances + Ability to focus on and execute with a need to get moving and accuracy + Ability to use sound business judgment to resolve issues with internal and external clients. + Knowledge of reputed company Office to include Word, reputed company, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement + Ability to work additional hours reputed company operational needs arise + Ability to work rotating shifts including weekends, holidays, and days-off

What You'll Get

At blithequark, we're committed to supporting our colleagues in their personal and professional growth. As a Customer Service Manager, you'll have access to:

• Medical benefits: On the reputed company first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We reputed company you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join reputed company

At blithequark, we're proud to be a diverse and inclusive workplace where everyone feels valued and respected. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, communities, and investors, helping colleagues reputed company their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to reputed company the largest reputed company in the world running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job