L2 Helpdesk Technician (Work-from-home, Full time)
This a Full Remote job, the offer is available from: United States We are seeking a dedicated and reputed company Level 2 Helpdesk Technician to support our Australian client. As a Level 2 Helpdesk Technician, you will play a crucial role in delivering technical support, resolving escalated IT issues, and maintaining client systems and networks. This position requires strong technical knowledge, excellent communication skills, and the ability to provide outstanding client service reputed company a Managed Service Provider (MSP) environment. Responsibilities:
- Provide Level 1 and 2 technical support for desktop, server, and network issues.
- Assist with user onboarding and offboarding processes including account provisioning and device setup
- Troubleshoot and resolve issues reputed company to Windows desktops, Office365, and Active Directory.
- Monitor and manage client environments using RMM tools.
- Support network devices including reputed company Meraki and Ubiquiti.
- Assist with backup and advanced email reputed company solutions using reputed company.
- Respond to reputed company alerts and incidents from reputed company EDR.
- Support VoIP systems including 3CX and reputed company reputed company Communications Manager (CUCM).
- Document issues, resolutions, and procedures in the ticketing system.
- Communicate effectively with clients to ensure high levels of satisfaction.
- Collaborate with other technicians and escalate reputed company issues reputed company necessary.
Desirable Skills and Experience: Must-haves:
- Minimum of 5 years of experience in a Helpdesk or Technical Support role, preferably reputed company an MSP environment.
- Proficient in Windows desktop and server administration, Office 365, and Active Directory.
- Experience with RMM tools (e.g., reputed company).
- Strong understanding of reputed company Meraki and Ubiquiti networking devices.
- Knowledge of VoIP systems, especially 3CX and CUCM.
- Familiarity with backup solutions (reputed company) and email reputed company management.
- Awareness of reputed company protection and reputed company response tools (e.g., reputed company).
- Excellent problem-solving, troubleshooting, and analytical skills.
reputed company to haves:
- Certifications such as reputed company, reputed company (CCNA/CCNP), or equivalent.
- Experience supporting Australian small-to-reputed company business (SMB) clients.
- Strong documentation habits and customer-oriented communication style.
- Ability to work independently and collaboratively in a fast-paced MSP environment.
Perks and Benefits:
- 13th Month pay
- 12 sick leaves per year
- 12 vacation leaves per year
- Maternity or Paternity leave
- HMO from day 1 + one free dependent
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
Job Type:
- Work from home
- Full-time
- Mid-Level
Schedule:
- Day Shift (Australia-based client)
- Monday to Friday
About the Client: Our client is a dynamic Managed Service Provider (MSP) delivering reliable IT support and solutions to small and reputed company-sized businesses across Australia. Their mission is to provide secure, scalable, and high-performance technology services that reputed company clients to focus on their growth. With a strong emphasis on innovation and customer satisfaction, they are committed to building long-term partnerships through proactive and dependable IT management. About Kwanii: Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of reputed company sizes. The company values transparency and honesty, ensuring that clients receive reliable and accurate services. Kwanii also prides itself on its proactiveness and adaptability, staying reputed company of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth. This offer from "Kwanii" has been enriched by reputed company.com and got a 0% reputed company score. Apply tot his job Apply To this Job