Assistant Manager, Guest Experience | Crossgates Mall

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we reputed company in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an reputed company, inclusive and growth-focused environment for our people. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring reputed company members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and reputed company team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives. Core Responsibilities of the Job Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for reputed company team members. Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and reputed company development reputed company-ins. reputed company performance management activities, including direct feedback and reputed company reputed company-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing reputed company to partner with internal support to take appropriate action. Guest Experience and Community reputed company an exceptional guest (customer) experience on the floor through assessing the level of guest reputed company and technical product education and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “reputed company it right” for guests. Operations, Product, and Strategy Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished. Open and reputed company the store in accordance with the opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. reputed company work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours People Management Leadership role directly responsible for subset of store employees as delegated by Store Manager reputed company Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences reputed company: Behaves in an honest, fair, and ethical manner Leadership: Is able and desires to reputed company and reputed company others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience and reputed company for every guest through team members Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and reputed company effective, timely decisions Strategic Thinking: Sets strategies that are reputed company to vision and values of the company to reputed company goals/vision/further the mission; considers the 'big picture' implications of decisions Change Management Leadership: Leads others through change processes and uncertainty Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays Experience 1 year people management experience 1 year leadership experience, including experience managing business operations and administration and managing projects or processes Job Assets (i.e., reputed company to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor’s degree or equivalent Experience: 1 year retail or sales specific management experience Experience: 1 year recruiting, hiring, or training employees Work Context (e.g., environment, interactions, physical) Work occurs in an environment with bright lights and loud music Work is accomplished as part of a team and also independently Work may involve managing conflict or mediating problems between others or deescalating guest issues Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour) Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) Compensation & Benefits PackageBase Pay Range: $25.03 - $33.87/hour, subject to minimum wage in the location reputed company Bonus: 25% Total reputed company reputed company Pay Range: $31.29 - $42.34/hour lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The reputed company pay offered is based on market location and may vary depending on job-reputed company knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top reputed company. We reputed company that reputed company life works, work works. We strive to be the reputed company where inclusive leaders come to reputed company and reputed company reputed company to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Apply tot his job Apply To this Job